Willow Pet Hotel

Photo of Willow Pet Hotel

Located in Deer Park, New York

Address: 1926 Deer Pk Ave, Deer Park, NY 11729, United States

Phone: +1 631-243-0000

Rating: 4.2

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Pet boarding service
  • Kennel
  • Pet groomer

Photos

Latest Pet Care Services New York

Comments

  • Review 1 (2024-08-23 - Rating: 5)

    We can’t say enough good things about The Willow Pet Hotel in Deer Park, NY! They’ve taken care of our four Australian Budgerigars on multiple occasions, even during some of our more extensive trips, and the experience has been nothing short of fantastic.From the moment we drop off our little feathered friends, we know they’re in the best hands. The staff is incredibly attentive, ensuring our budgies are well-fed, comfortable, and happy throughout their stay. It’s clear they genuinely care about the animals they look after, and that gives us immense peace of mind when we’re away.The facilities are top-notch, and the team’s dedication to providing a clean and safe environment is evident. Our budgies always come back to us healthy and chirping away, which speaks volumes about the care they receive.We’re beyond happy with the service and will definitely keep coming back to The Willow Pet Hotel. Thank you for treating our budgies like family!

  • Review 2 (2024-07-12 - Rating: 5)

    Christina is the absolute best i go to her for grooming and I highly recommend. She’s sweet and patient and spooky loves her!

  • Review 3 (2019-06-10 - Rating: 5)

    We have been taking our basset hound mix Hattie here for daycare once or twice a week for nine years. We have also boarded her there several times. They are great with the dogs and she is always excited to be there. Would highly recommend for boarding, day care and grooming.

  • Review 4 (2023-11-14 - Rating: 5)

    We have brought our Shiba here twice now (boarding for a week). Staff is great. Some are more knowledgeable about animals than others. But care and kindness is something that we have always seen (that is what matters most).They are also very professional. If there is a concern or request, they will assist you in a timely manner, and everything is noted.We had a few requests since our breed does not take well to other breeds, they were more than accommodating in giving him his own time away from the others, and allowing us to bring his own food (due to allergy) and bowls.One fixed issue we had the first time: our dog came back with kennel cough, we called them solely so they could inform the other pet owners...they surprised us with an email apologizing and asking for a copy of the vet bill(they paid for the whole thing!)Kennel cough is a normal thing (as per our vet), so dont get overly upset if this happens... we get colds on airplanes, yet we still fly!I do suggest bringing their own bowls (food and water) and making sure everything you bring is marked with their name.

  • Review 5 (2024-12-29 - Rating: 5)

    I bring my cat here 4 times a year to have her nails done. Very professional and friendly place!!!

  • Review 6 (2019-06-06 - Rating: 5)

    Luv the Staff here, took great care of my lil Leo on two different hotel stays 5 days each...play w him, feed him his special food n gav his meds...very clean place..I felt safe leaving my lil guy here after a preview tour, I booked right away...our first time away from each other...he even got a bath before I picked him up...so soft n fluffy...Thank yu All@Willow Pet Hotel🐕❤🐶

  • Review 7 (2023-04-12 - Rating: 4)

    Love the place and the people that took care of my dog! They were very kind and played with her. The only thing I dont appreciate is that my dog came home sick with kennel cough even though she was vaccinated. I understand its hard but maybe a good scrub down with disinfectant would work.

  • Review 8 (2023-02-07 - Rating: 5)

    My husband and I travel a lot & we were thinking we would have to stop when our 2 year old dog went blind & became afraid of other dogs. We had to take him out of his previous daycare/boarding because of this. Then we found out that Willow pet hotel offered private play away from other dogs. Despite being blind, when we pull up to WPH & he realizes where he is he goes absolutely crazy until he gets inside & greets the staff with jumps and tail wags. He doesn’t even look back when he leaves us. We are able to go away knowing our dog loves where he stays and we can’t thank the wonderful staff enough for this!

  • Review 9 (2022-08-15 - Rating: 5)

    Best doggie daycare ever! Our Sadie loves coming to this place.Staff are very friendly and helpful 😊

  • Review 10 (2021-10-21 - Rating: 5)

    We have been leaving our maltipoo Riley at Willow Pet Hotel for years. She always returns home happy, clean and healthy! Everyone at the front desk knows her by name and greets her with lots for love when we drop her off for a stay. They also do a great job with her grooming! It is so great to have a place we trust with our fur baby

  • Review 11 (2017-08-01 - Rating: 5)

    We trust Willow with our pets grooming and boarding needs.Their boarding service is easily the best we have ever used. When we picked our dogs up, it was obvious that they had been very well cared for and had received a lot of attention.Their grooming service is exceptional. Their groomer is friendly and does a terrific job with our larger dogs.

  • Review 12 (2022-08-25 - Rating: 4)

    They did a great job with my dog. They even shared pictures so it made me feel more comfortable. The only problem is that my dog had caught a cough.Other then that it’s a great place.

  • Review 13 (2021-10-18 - Rating: 5)

    Have used them numerous times to board our cat. Friendly people who truly enjoy their jobs. Thank you!!!

  • Review 14 (2021-05-30 - Rating: 5)

    Willow Pet Hotel has boarded my GSD several times now and has been pleasant to work with every time. The grooming is exceptional and my GSD appears happy on drop off and pick up. The staff is friendly, helpful, and knowledgeable. Will be using again in future.

  • Review 15 (2020-01-15 - Rating: 5)

    My Oreo LOVES this place. A while ago we went to really bad groomers. She would come home limping and crying. It was hard for us to trust a groomer for a while. Willow pet hotel has so many great options in their facility like extra play time and spa treatments, which is amazing. No other pet places would play with her or pamper her. Today the lady at the front desk was so nice. I told her Oreo was super fluffy but i had work at 4, she said she would give me a call around 2!! They really do their best and i couldnt be any happier that I found this place. Im recommending it to everyone! -Thea Waters

  • Review 16 (2024-01-08 - Rating: 5)

    My Toy Fox Terrier stayed for almost a week, a very positive experience for our Augie :) He slept the whole entire day when he came home.

  • Review 17 (2019-06-11 - Rating: 4)

    Large clean facility. Not sure how they keep the animals. They do not volunteer allowing you to go past the reception area. They took my mini pig for 6 days. He seams fine, healthy, no difference in personality. Fatter then when I dropped him off. Will have to put him back on a diet. All in all a good experience at 30.00 a day.

  • Review 18 (2020-06-13 - Rating: 5)

    I have a Rottweiler who is 2 years old and is quite big! She seems to be terrified to get her nails cut and the staff here was so attentive and helpful in getting the job done. They made sure to help ease her and my stress. I will only bring my dog here to get her nails cut from now on.

  • Review 19 (2014-08-29 - Rating: 5)

    We planned a last minute trip and needed to board Ninja our 2.5 Lbs. Yorkie and Carolina our much heavier Puggle . A friend recommended that we call Willow pet hotel and we did.From the first phone call up to the point we picked up our loved ones all was great. the price was fair The service was professorial and friendly and the location is spotless clean and beautiful . I do not like to be without my dogs but knowing that they are in the good hands of Marc and his staff makes it a lot easier.

  • Review 20 (2016-11-15 - Rating: 5)

    Every time we go on vacation, we bring our two dogs to Willow Pet Hotel. It feels good to see how excited they are when we arrive. They are quick to run into the back and get THEIR vacation started. I know they enjoy their stay so we can enjoy our vacation without worry.

  • Review 21 (2021-08-19 - Rating: 4)

    Our dog caught kennel cough costing more vet bills, other than that, 5 stars. You guys treated her very well. Bathed her, and even clipped her nails. That may seem normal, but my dog hates her nails hating done, to the point she needs meds... But you did it!

  • Review 22 (2016-08-07 - Rating: 5)

    Willow Pet Hotel is really clean, and the staff is even better. I liked everything about their services. Marc and his staff are professional and took great care of Daisy for 10 days. This was Daisys first time being boarded. The care and quality service she received was above and beyond. I especially enjoyed the pictures and updates sent by the staff. Now that Daisy boarded so well at the Willow Pet Hotel, I can completely relax and have a good time when traveling. Daisy will definitely be back and looks forward to hanging with her new friend Mojo!Thank you! Jenay OConnell

  • Review 23 (2023-11-28 - Rating: 4)

    Use them to groom my shih tzu. They do an amazing job on him. I never had an issue, and my dog looks great afterward.

  • Review 24 (2020-09-03 - Rating: 5)

    I have had dogs my entire life and my last full time position was working in a doggie day care/kennel/grooming salon so I am really particular about where I leave my own dogs for day care or kennel.Willow Pet Hotel is an amazing place and right from my very first call through picking up my dogs from the kennel it has been a great experience.The first step for me was to call to see if I could stop in for a tour. They do allow you to come in for a tour within certain hours but with no appointment which is what I wanted to hear. I stopped in and met the owner Mark who was answering a phone call at the front desk when I went in. He personally gave me a complete tour of all areas of the kennel and day care, along with all the information I needed and answered every question and concern I had.The complex is very clean, staff is very professional and friendly and they even have an area for boarding your cat or other small pets which I was also able to tour.I was also happy that they require a list of shots, clean fecal test, flea treatment prior to going into the kennel, etc. It is a great way of knowing your dog wont bring any unwanted illness or fleas home with them!Each dog has its own larger private area with sleeping quarters (you cannot bring your pets bedding for sanitary reasons - it is provided). The outside area for playing & day care is very clean, quite large and well staffed. They day I was there they were filling kids plastic swimming pools for the dogs to play and stay cool. There are many play structures which I didnt think my dogs would use, but the staff was posting daily photos of their day care on the Facebook page and I was surprised to see my dogs on the structures.I was impressed that they had daily postings and allowed me to call to check on them anytime while we were out of town.I selected one of the three kennel packages (their Luxury Package which is the middle package. It included 2 outings per day, 1 off leash play time, 1 courtyard stroll, toys in their room, bedtime biscuit and I selected to bring their own food which I pre-bagged in meal size baggies with their names on each bag).They also offer A la Cart extras such as a filled kong, etc.They also offer grooming (we selected bath and grooming the day we were bringing them home).I was very happy to have them so well cared for while we were out of town. When I picked them up they were bathed, well groomed, nails clipped, tails wagging, happy, healthy and excited to see me.All around it was an excellent place to leave them and we will be back when kennel is needed, but also will be back for day care.

  • Review 25 (2020-02-26 - Rating: 5)

    We have a mini pig, Carlton, that needs to be boarded when we go away. Willow Pet Hotel us the only place I could find that would take him. The staff takes great care of him and everyone seems to genuinely like animals. He gets time to roam around and mingle with the workers when hes not sleeping and gets his treats. We truly appreciate the staff at Willow Pet Hotel ❤️

  • Review 26 (2012-11-19 - Rating: 5)

    My dog Norton loves to go to Willow Pet Hotel for Doggie Daycare a few days a week-- its much more active then sitting home alone all day and hes much happier! The staff is very friendly and knowledgeable, and I always know my buddy is in good hands! I would recommend them to anyone!!

  • Review 27 (2017-08-12 - Rating: 5)

    I strongly recommend this place for your dogs. I have an old pug who needs a lot of attention and he was very well cared for as was his sister a young corgi. I will definitely use this pet hotel again. Special thanks to Allison for being so caring and accommodating to Pugslys special needs!

  • Review 28 (2020-01-20 - Rating: 5)

    I loved this place. My cat was there for 10 days. Wonderful treatment. He actually is on their website. His name is Smores. Very professional staff who genuinely love animals. I would recommend this place to anyone.

  • Review 29 (2018-03-17 - Rating: 4)

    My doggo has stayed here several times. The staff loves the doggies!! I feel Miss Lucy is well cared for, she usually does not want to leave. I do wish there was cc tv so I could take a peek while I am away.

  • Review 30 (2022-03-18 - Rating: 5)

    My Mom brought her dog here while she stayed with me overnight. She had nothing but great things to say about them. It wasnt an overnight stay but it was a day of care that left her feeling good to bring Cisco back.

  • Review 31 (2019-06-19 - Rating: 4)

    Air conditioned. Have made reservations for my dog within a couple of weeks before going away. 50 dollarsfor large dogs. Includes going out to play 2 times a day. Made a reservation for my dog for summer months. Plenty of room.

  • Review 32 (2021-03-27 - Rating: 5)

    Youd have to be crazy to trust your beloved pet with anyone else! These are definitely the best people to love your Pet when youre away. And, to take care of their travel arrangements and grooming needs.

  • Review 33 (2023-04-09 - Rating: 5)

    Great staff and the grooms are amazing, very thorough. Our dog Thor goes there all the time and is well taken care of

  • Review 34 (2021-10-02 - Rating: 5)

    Great place. Clean and run very well. Many option for all types of dog from friendly to not so friendly. Used they multiple times already throughout the year. High recommend.

  • Review 35 (2015-03-04 - Rating: 5)

    Very clean facility. Very nice staff. My dog went there for play group and overnight stays. I trust this place and my dog seems happy when we arrive. Cindy the trainer is very accommodating and helpful.

  • Review 36 (2020-04-16 - Rating: 5)

    This is the greatest place ever.my vet just told me about it and Im so happy.they are very friendly and so nice.you can see them grooming your dog and all the dogs look happy especially the big pug laying on a doggy couch,snoring.

  • Review 37 (2021-04-27 - Rating: 4)

    Great. Really have no complaints. This is after another chain pet store told me they were unable to groom my mild mannered dog. My pup looks great!

  • Review 38 (2023-11-12 - Rating: 5)

    Great service, my dogs love going here to get groomed. Reasonable prices

  • Review 39 (2015-08-21 - Rating: 5)

    My pet, Colbie, seems to love it here! Im very grateful to have found a trusted place for Colbie to be around other dogs. I appreciate the patience and professionalism that is always shown to us.

  • Review 40 (2021-03-30 - Rating: 5)

    I have brought my rabbit and my dog in to be groomed. Friendly accommodating staff and efficient. So far I am very satisfied

  • Review 41 (2022-12-06 - Rating: 4)

    I havent personally boarded a pet here in a while, but I have friends that swear by this place and when I did board my pets here they were amazing.

  • Review 42 (2022-04-03 - Rating: 5)

    My dog came home happy and he had obviously been well brushed. The staff complemented Charlie when we got him

  • Review 43 (2023-11-02 - Rating: 5)

    Took my pets to be groomed and they came back smelling like heaven with a lot less shedding

  • Review 44 (2022-04-08 - Rating: 5)

    We havent boarded our cats yet. but the appointment process was very easy and professional.

  • Review 45 (2019-06-11 - Rating: 5)

    My dog loves going here, and they love her

  • Review 46 (2019-09-26 - Rating: 5)

    They are great and totally understanding of your dogs needs especially when your dog name is trouble!

  • Review 47 (2023-12-15 - Rating: 5)

    Great place for pet grooming. Thank you

  • Review 48 (2021-09-13 - Rating: 5)

    Second time there. And the staff is so professional. my Roxy love this place. 5 stars

  • Review 49 (2023-10-23 - Rating: 5)

    Nice employee, my dog felt like home.

  • Review 50 (2021-10-11 - Rating: 5)

    I absolutely love this place !! I can trust them with great care and responsibility :)

  • Review 51 (2019-10-30 - Rating: 4)

    Clean spot my oldest son lives there . nice manager . no problems there . nice place

  • Review 52 (2023-11-01 - Rating: 5)

    Best place ever for my baby Jade!

  • Review 53 (2019-12-17 - Rating: 5)

    I love these guys. Took care of my baby so well!!

  • Review 54 (2019-11-22 - Rating: 5)

    They Treat your pet like one of their own.

  • Review 55 (2022-07-14 - Rating: 5)

    Brought my Long Haired GSD here after multiple failed attempts at finding a groomer that can handle large dogs.WPH was informative and accommodating from the moment I called to make the appointment. At pick-up not only did my dog look great and happy but they worked with me on making appointments that fit my schedule and explained all the charges to me since it was my first visit.They were very busy but never made me feel like they were too busy to help me which I appreciated.I am so glad someone recommended WPH to me and our family is happy to have a clean groomed GSD again!

  • Review 56 (2017-08-31 - Rating: 5)

    Great place easy going great dog grooming

  • Review 57 (2019-10-28 - Rating: 5)

    Staff loves animals so your dog is always comfortable going in with the employee. Nice to know my pet will not be agitated while in Willow pet hotels care.

  • Review 58 (2017-06-27 - Rating: 5)

    Both my Potbelly pig and cat, both loved it here. I trust them exclusively, and fully recommend any length of worry free boarding !

  • Review 59 (2019-12-21 - Rating: 4)

    Nice staffing and accomodations for my pup.

  • Review 60 (2018-01-05 - Rating: 5)

    My dog loves going to this kennel. Recently he experienced a medical emergency (not related to his stay) and Marc and his staff went above and beyond on a holiday weekend to ensure my dog received proper medical attention.

  • Review 61 (2019-09-18 - Rating: 5)

    They have a genuine love for animals. Your pet will be well taken care of. Ive used them regulary for the last 4 years. Never a priblem its veey clean with an awesome staff.

  • Review 62 (2023-07-14 - Rating: 5)

    Willow pet hotel was excellent.

  • Review 63 (2020-12-25 - Rating: 4)

    They offered good pet care service, with good pricing.

  • Review 64 (2020-07-09 - Rating: 5)

    My pooch looks great, friendly atmosphere, and reasonably priced.

  • Review 65 (2020-07-07 - Rating: 5)

    Staff was great, prices are reasonable

  • Review 66 (2018-04-14 - Rating: 5)

    Best place I have ever brought my pets to

  • Review 67 (2022-04-29 - Rating: 5)

    Well cared for, post many pictures

  • Review 68 (2024-05-14 - Rating: 5)

    They are wonderful

  • Review 69 (2021-01-03 - Rating: 5)

    They were absolutely great.

  • Review 70 (2021-07-08 - Rating: 5)

    Best doggie hot in the area!

  • Review 71 (2020-02-23 - Rating: 5)

    Hands down our dogs favorite place to go!

  • Review 72 (2019-01-25 - Rating: 5)

    Always a great experience

  • Review 73 (2017-12-08 - Rating: 4)

    Great service

  • Review 74 (2021-06-27 - Rating: 5)

    Amazing

  • Review 75 (2019-01-06 - Rating: 4)

    Only place I trust with my dog

  • Review 76 (2019-07-07 - Rating: 4)

    Very nice staff.

  • Review 77 (2022-01-10 - Rating: 5)

    Fantuastic kind wonderful

  • Review 78 (2022-11-08 - Rating: 5)

    Staff was great.

  • Review 79 (2019-07-09 - Rating: 5)

    Quick and courteous service

  • Review 80 (2020-02-16 - Rating: 5)

    Clean and friendly environment

  • Review 81 (2023-08-29 - Rating: 5)

    Great staff

  • Review 82 (2022-04-05 - Rating: 5)

    Great staff!!

  • Review 83 (2020-08-20 - Rating: 5)

    Great staff

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