Pet Supplies Plus Hamburg

Located in Hamburg, New York

Address: 5999 South Park Ave suite 1000, Hamburg, NY 14075, United States

Phone: +1 716-993-2020

Rating: 4.7

Services

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
On-site services
Same-day delivery
Wheelchair-accessible car park
Wheelchair-accessible entrance
Quick visit
Credit cards
Debit cards
NFC mobile payments
Credit cards

Photos

Latest Pet Care Services New York

Comments

Review 1 (2024-12-01 - Rating: 5)
I bring my dog there for grooming and occasional supplies. I forget the name of the young lady at the register who helped me get CBD/melatonin products for my dog, but she was great! I ESPECIALLY want to commend Courtney for her grooming services. She is great! Efficient, friendly, compassionate and she does a great job. Really wonderful customer service. ❤️

Review 2 (2024-11-24 - Rating: 5)
I love this store..the staff are always friendly and eager to help you out..theres never any problem with a price match and the selection is unbeatable. I only have one request..please begin to carry Nutro dog treats..its THE only thing I cannot purchase here.. I am so happy to see the businesses opening in and around Hamburg and do my best to support them. Keep up the terrific work..thank you..

Review 3 (2025-01-07 - Rating: 5)
Arianna is the best! She was very patient and professional with our very scared and vocal Basset Hound during his nail trim.

Review 4 (2024-07-16 - Rating: 5)
I went in a few days ago with my family to get supplies for our dog. My kids went exploring and the staff answered their questions and matched their enthusiasm for the two ferrets being housed there. As I began to ask very detailed questions every single one was answered with logical intelligence on the subject matter. Because of Sarah and Kyle at the store my home now has two loving pets that were absolutely worth the money. Had I not spoken to them it would have never happened.

Review 5 (2024-06-26 - Rating: 5)
I placed an online order for products and within one hour. I got a phone call questioning one of the items that I had. I thought they were very efficient and very very nice. Love going through their website and of course I like going through the store.

Review 6 (2023-12-04 - Rating: 4)
Sarah was extremely knowledgeable and helpful when I needed help finding items for my new puppy. She answered all of my questions, and then some! The employees here were very friendly and professional. Only giving 4 stars because the prices on a lot of items here are A LOT higher than other stores. Otherwise, its a well stocked, clean store.

Review 7 (2024-12-04 - Rating: 4)
Also helpful staff, they almost always have what I need and if they don’t they go out of their way to call other stores.

Review 8 (2023-07-28 - Rating: 5)
I picked up my curbside dog food order and I must say that Im very impressed. They brought it out quickly and put it in my trunk for me. The staff are super nice. Also gave me a free sample of dog food along with a super cute thank-you note. We also had our dogs nails trimmed here in the grooming salon and it was great. This will be my go to pet store from now on! Highly recommend!

Review 9 (2024-04-30 - Rating: 5)
Very happy with this store and the fish department. Some of the best customer service hands down. I purchased high quality fish for a great price, and Ill return to shop here again for sure.

Review 10 (2024-02-11 - Rating: 5)
Hey, Dog always loves going to pet supplies. He gets a little nervous, but he’ knows what’s really going on nail trim time the lady that took care of me yesterday went above beyond. She even asked me a questionnaire about him and his paws and if she would like me to look at any area closer, very knowledgeable my dog felt so comfortable. Thank you.

Review 11 (2023-07-19 - Rating: 5)
Loving our new go-to pet store! What a nice touch, the thank you note (for choosing to shop local) Doubley glad they did this, because now I know this is a locally owned location and not just another corporate money-pit. The staff is always kind, friendly, helpful. Above and beyond! You can relax and enjoy your shop for your furbabies here. Also, love the kitties up for adoption. So! Cute! I want to take them all home! Prayer for their happy *fur-ever* home!

Review 12 (2023-11-14 - Rating: 5)
Great experience shopping at our local Pet Supplies Plus Hamburg NY. The store is bright, inviting and set up wonderfully. Keep up the great work. Customer service and sales staff are very helpful.

Review 13 (2023-03-12 - Rating: 5)
We were not able to get our dogs in with our regular groomer for a nail trim. I was nervous going somewhere new since we have 3 very particular rescue dogs each with their own quirks. Our experience was outstanding. Promptly greeted and helped and the the groomer. (I think her name was Larissa?) Was so good with each of them. You likely have a new customer.

Review 14 (2022-12-28 - Rating: 5)
I have 4 dogs (2 are my granddogs but mostly stay at my house) and I had them on a cheaper dog food then switched to a more expensive brand but it was getting a bit pricey for my budget. There were 2 workers that helped me find a good food that fit in my budget and even told me there own personal experience with the food. I didnt feel rushed into making a decision and they even helped me look at the ingredients to make sure there were no traces of the foods my dogs arent allowed to have. I would highly recommend this store

Review 15 (2024-09-09 - Rating: 5)
Really helpful employees and a very clean store!

Review 16 (2023-11-12 - Rating: 5)
I do not normally shop at this location but I am happy that I did. They excelled in customer service. They went over and above. Congrats to owner & definitely the employees.

Review 17 (2024-05-15 - Rating: 5)
Pleasant atmosphere..friendly employees...lots of stock...never any issues. Ordering from home and picking up...love it!

Review 18 (2024-08-09 - Rating: 5)
The store was well-organized and very clean. The teammates were friendly and kind toward my two-year-old son and me. The animals and fish were well cared for.

Review 19 (2024-08-17 - Rating: 5)
Convenient location for all your pet needs. Friendly staff

Review 20 (2023-10-11 - Rating: 5)
This store has it all for your pets.Their online purchase with pickup is so fast and easy.Their employees truly care about your pets and are very friendly.I highly recommend Pet Supplies Plus

Review 21 (2023-11-20 - Rating: 5)
They always have the bag of food Im looking for and its easy to find. They always offer to carry it out for me. Nice group of workers.

Review 22 (2022-12-13 - Rating: 5)
Excellent, all the workers were so friendly when they seen my puppy, George. They even brought him in for a free nail trim and I thought that was so nice. Excellent service.

Review 23 (2023-08-30 - Rating: 5)
Thank you donna and katie for exceptional customer service where you thought of our needs and benefit for us. Wow lucky us. Raw food here a++

Review 24 (2022-12-22 - Rating: 5)
My dog went to get groomed by Courtney. She was wonderful and Meonji looks great. Highly recommend Courtney south park hamburg ny!!!

Review 25 (2024-05-12 - Rating: 5)
Store is clean, friendly staff, animals well taken care of.

Review 26 (2023-01-14 - Rating: 5)
Courtney groomed my Maltese. She did an amazing job and was professional and kind. It was a wonderful experience!

Review 27 (2022-12-03 - Rating: 5)
The new Hamburg store is very nice. It was organize perfectly. Its a big box store with a small pet shop feel.

Review 28 (2023-07-16 - Rating: 5)
Nice having a pet supplies store close to home. One of the few places that carries the Fromm brand cat food that our beasts love!

Review 29 (2023-04-23 - Rating: 4)
Staff was very courteous. Prices $$$.Although cats only get 2 aisles they had everything I needed!

Review 30 (2023-08-18 - Rating: 5)
Love hiw fast my order was ready and Emailed me. Also curbside pickup was fantastic

Review 31 (2022-12-31 - Rating: 5)
Easy to find what I needed, well-stocked. Not too busy. Better selection that other pet supplies plus stores.

Review 32 (2023-12-18 - Rating: 5)
Everyone is extremely helpful! Love going to the store in Hamburg. Great place! Outstanding staff. Very helpful.

Review 33 (2023-03-20 - Rating: 5)
Courtney in grooming is awesome with our Dogs. I think they like her better than me.

Review 34 (2023-05-13 - Rating: 5)
Theyre very nice there and they help you find things and theyre just very friendly, and the store is clean

Review 35 (2023-03-02 - Rating: 5)
Donna and Kyle were very helpful. Very pleasant shopping experience because of these two employees.

Review 36 (2022-10-06 - Rating: 5)
Staff is wonderful and great selection of pet products! Will continue to shop here for my pets needs.

Review 37 (2022-12-16 - Rating: 5)
I had a very nice experience at Pet Plus store. The workers are very helpful and kind.

Review 38 (2023-01-19 - Rating: 5)
I love this store! Everyone has been super helpful and nice! Thank you for being so great!!!

Review 39 (2024-12-08 - Rating: 4)
Great for dog grooming.

Review 40 (2024-03-24 - Rating: 5)
Everyone there was great and very informative about my purchases and adopting my first bearded dragon from their store. I go there every week or so to restock on crickets and other accessories for him if need or even to just do upgrades for the enclosure always great experience going there and will always return again

Review 41 (2023-02-14 - Rating: 5)
Great people, great place. Always going one step beyond to make my visit a great one.

Review 42 (2022-09-24 - Rating: 5)
Cashier was very knowledgeable and very helpful. Was happy to help.

Review 43 (2023-03-16 - Rating: 5)
Fantastic Kyle the manager and his crew are welcoming always willing to help with issues with any products if you need to return them. They also offer a law enforcement discount. If you want a fish just tell someone at the counter there will get someone right away. Theres not always someone standing by the aquarium section.

Review 44 (2023-04-13 - Rating: 5)
I had noted on line that your store had 35 cans of the specialized cat food I needed. Upon my calling, staff member immediately collected the 35, bagged them and they were waiting when I was able to come. All members of the staff were most helpful and I was grateful to have found 35 cans and with such convenience. Thank you, Joan Malone