Pet Supplies Plus Chili

Located in Rochester, New York

Address: 3170 Chili Ave Suite T-2, Rochester, NY 14624, United States

Phone: +1 585-417-9382

Rating: 4.5

Services

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
On-site services
Same-day delivery
Wheelchair-accessible car park
Wheelchair-accessible entrance
Quick visit
Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

Photos

Latest Pet Care Services New York

Comments

Review 1 (2024-01-04 - Rating: 5)
The store in Chili is amazing. The staff is always on point. They actually care about what you need and try to help you in any way. I wish other stores had this sort of customer service. Keep crushing it.

Review 2 (2024-11-27 - Rating: 5)
**Updated 11/27/2024**Amber and Wyatt were awesome!!! Amber, thank you for ordering exactly what I wanted and making sure it was available for the black Friday sale!!!Your staff is always very pleasant and helpful.**Updated 01/09/2024**Amber and Ashley were great!!! Amber, thanks for putting aside the cat food for me and suggesting the new treats - my cat LOVED THEM!!!Staff is always friendly and helpful. The cat food I wanted wasnt available but Ben was nice enough to offer to look for it on the next delivery and hold it for me. Thanks Ben!

Review 3 (2024-10-13 - Rating: 5)
The grooming staff are always so wonderful and kind my favorite pet supplies. The staff on the floor are lovely. And they always have the supplies that I need for my fur friends and lizard 🦎

Review 4 (2024-08-14 - Rating: 5)
Last evening I noticed that an email was sent to me erroneously, by Pet Supplies Plus. I immediately called the store, and spoke with Ally, who was fantastic ! She assured me that I would receive a call the next day, and that it would be straightened out. Ally added that it was more than likely an error in placing a phone number in the system- which it was ! True to her word, Ally called me back the next day, and it was completely resolved. Ally was very professional, respectful, and responsible in seeing this through. Great work, Ally !!!

Review 5 (2024-07-20 - Rating: 5)
Rose in the grooming salon did such a good job doing my Mom & I’s dogs nails today. She was very sweet and gentle with both the boys. The grooming salon itself is very clean and Rose and the young man working back there today were very friendly!

Review 6 (2024-02-14 - Rating: 5)
I have my Great Pryneys bathed and trimmed, always an excellent job! My dog comes out all happy and just wagging his tail!

Review 7 (2023-10-28 - Rating: 5)
This post applies to the Chili Avenue Pet Supplies Plus. I have a number of pets, including border collies and cats. Every time I am in the store, I find the staff very helpful. One person that I’d like to review is Ben. He is ALWAYS cheerful, greets me with a smile, and helps load the heavy kitty litter into my car. I can tell he likes what he is doing. I never have to ask for help. He can foresee ahead the fact I’m going to need help. That is a good employee! Proactive, approachable, and positive attitude. I hired for a large company for many years. Pets Plus… Ben is a role model for your store. You have a valuable asset…. Great work on your hiring process!

Review 8 (2024-02-25 - Rating: 5)
The chili pet supplies plus is amazing. Everyone there is so kind and speaks to customers like they know them personally. I only have good things to say about the groomers. My dog has bad hips and they are always so gentle with her. Allison at check out is super sweet, everytime I stop in she always gives me a compliment and is so genuine. You never know what someone could be going through in life and it just goes to show that kindness like hers can really makes someone’s day.Also pro tip for anyone out there, they take cat food donations! My calico is picky with her food, so when we had some canned food that she didn’t like, they happily took it off our hands!

Review 9 (2024-07-03 - Rating: 5)
LOVE this location... Always the most friendly employees and the manager (dont know her name unfortunately) is always so helpful and friendly.Only place Ill go for my pets.

Review 10 (2024-08-22 - Rating: 5)
Its where I get all my food for my furry buddy... patient, helpful, knowledgeable staff goes a long way, and they have it here...

Review 11 (2023-11-19 - Rating: 5)
Ive always had a good experience shopping at this store & team leader Amber has been very helpful with any questions Ive had about certain cat foods.The entire staff there is very friendly & the store is well stocked & very clean. Always a pleasure shopping there!

Review 12 (2023-11-26 - Rating: 5)
I highly recommend going to Pet Supplies Plus Chili. All age workers are so helpful and respectful. They make you feel as a valued customer. You can call and ask questions, which is very helpful. I guarantee you will be happy when you start purchasing from them.

Review 13 (2023-07-11 - Rating: 5)
Favorite local franchised pet store. Staff are always super helpful and friendly. They have low-cost vet services on Saturdays, they have pet grooming services, and DIY was tubs with all the supplies you need to wash your four legged family members (be sure to buy the discounted pet wash card if you plan to use the tubs on a regular basis)

Review 14 (2024-05-10 - Rating: 5)
This store is run so well. They are so polite and knowledgeable. The store is clean and well stocked. Definitely the best pet store in the area!

Review 15 (2023-01-16 - Rating: 5)
Always a nice experience. Especially Angel in the grooming department. Has everything for our baby🙂

Review 16 (2022-08-07 - Rating: 5)
First time having a dog groomed and I had such a very pleasant experience. The groomer Steven was phenomenally nice did wonderful with my dog and my baby looks so good and he is so happy. Do believe Im going to have Steven as my permanent groomer. Everyone in that department though was exceptionally nice as well as the store very good experience

Review 17 (2023-12-12 - Rating: 5)
The staff at the Pet Supplies Plus on Chili Avenue are friendly, helpful, and professional. I like that they always have my dogs favorite food here.

Review 18 (2023-11-25 - Rating: 5)
Great products & prices! Friendly staff! Sales, emails, texts announcing coupons & savings an added plus! Love it! The recent bogo sale saved me over $1,500! Love this store! Plus I earned monetary rewards towards future purchases!! Win win! 🐱🐈🐾🐾🐾

Review 19 (2022-01-16 - Rating: 5)
The groomers are amazing!! Took the time to talk to me about my dogs history and behavior. Very knowledgeable about her fur and shedding issues and offered great advice and product recommendations. Even took time to adjust for her disability (she is an amputee). These folks LOVE animals and their care shows it!

Review 20 (2022-07-06 - Rating: 5)
Rose and Angel have both been great groomers for our dog! They did a great job communicating and taking into account what we wanted done, what was necessary in some cases (matting etc.), and how long it might take for them to have him ready. They are always respectful of our time if its a busy day for them and they get behind schedule, which is very much appreciated.

Review 21 (2022-11-20 - Rating: 4)
Good experience. Quick service. Love the Vet she is very sweet and makes the experience for your pet as pain free as possible. My Dog was done with her shots and didnt realize it. Ill be back in a year.

Review 22 (2023-01-29 - Rating: 5)
I have shopped here before but have never had such helpful assistance as when I approached Katelyn R looking for help finding a slightly bigger collar for my new kitty. Katelyn will keep me going back to this store which was in question before I met her. KATELYN is truly one of the best and most helpful. I recommend her highly! Thank you, Katelyn! Gail Gordon

Review 23 (2023-08-08 - Rating: 5)
Pet supplies plus in chili center is the best store. I actually enjoy going there more then anywhere else. The friendliest staff, the smiles, the help, they are a really great store and hire a great staff.

Review 24 (2019-08-22 - Rating: 5)
Great deals, wonderful staff! NC (my 13yr old Leopard gecko) enjoys the cricket supply.

Review 25 (2022-06-05 - Rating: 5)
Absolutely Love ❤️ this Pet Supplies Store!!!From Management to Staff, everyone is very informative, compassionate and kind!! The Store is always STOCKED, NEAT and CLEAN!!Your Staff Member, Kaitlyn always goes over and beyond for assisting customers, like myself. It is greatly appreciated!!Thank You sooooooooooo much for this wonderful Pet Supplies Store and Staff YEAH~

Review 26 (2022-08-05 - Rating: 5)
Had a grooming appointment today with Rose. She did an amazing job on my dog. I couldnt be happier. I would highly recommend her and will definitely be returning. Thank you very much, Rose

Review 27 (2021-12-04 - Rating: 5)
I visited the store for the vet clinic day with my puppy a couple weeks ago. It was my first time in the store and I wasnt sure what to expect. But I found the sales associates to be extremely helpful and friendly. We had a bit of a long wait in line and when the inevitable happened and my puppy had an accident in the middle of an aisle, the associates jumped in to help out. I was so embarrassed but they didnt make me feel even a little bit bad. I cant tell you how much I appreciated them.

Review 28 (2024-07-16 - Rating: 5)
I received such excellent service . Thank you for a pleasant experience !!

Review 29 (2021-12-12 - Rating: 5)
Ashley provided me with excellent service. I was purchasing a gift and she helped me in locating these products and provided me with suggestions for other items, which turned out to be perfect items as well. I received outstanding service from both Ashley and at check-out. Couldnt ask for more. Marilyn Ferris

Review 30 (2021-07-18 - Rating: 5)
I stopped by Saturday July 17th in the evening and the young lady and gentlemen working at the register were absolutely phenomenal! They answered all of my questions and new right where the products I was looking for were located. The young man made recommendations as well. I would highly recommend pet supplies Plus to everybody. Outstanding customer service and extraordinarily knowledgeable. The prices are very reasonable as well.

Review 31 (2022-06-18 - Rating: 5)
The employee who helped me was awesome. She found just what I needed. Other employees asked if I needed help but when I said I wanted to browse they were fine with that. Definitely will go back!! Clean and organized too.

Review 32 (2023-12-13 - Rating: 5)
I love how they have Santa in the back away from everyone for the pet pictures, I been doing this for few years now and my dog with Santa picture is on email, the store has a lot of selections of different varieties for all kind of pets

Review 33 (2019-09-08 - Rating: 5)
Excellent customer service and selection of products. I also love location in Chili, its so convenient.

Review 34 (2022-05-16 - Rating: 5)
Just picked up Teddy. He looks great after being groomed and bathed. The staff I talked to yesterday and today were very professional. The staff does a good job of screening for your dogs safety and health

Review 35 (2024-03-31 - Rating: 5)
A very good store and very helpful people. The groomer does a great job as well .

Review 36 (2019-08-12 - Rating: 5)
Probably the best pet store we have have around here. The prices are great. They have everything I need for my dog and chinchilla. They have a set up where you can wash your own dog for cheap and avoid the mess at home. You can order online and they will have everything waiting for you. Its really a great location!

Review 37 (2022-08-22 - Rating: 5)
I really like this place. They offer many discounts. They have a great variety of pet foods. You can give your dog a bath there. They offer grooming services. You can order online for curbside pickup or delivery.

Review 38 (2019-09-25 - Rating: 5)
I went in last week looking for a new dog food for my new puppy. first time, have no experience raising animals. I asked the young gentleman Rory for help and told him about my predicament. He was able to help me find the perfect dog food and cute toys. Cupcake loves her new chow and squeaky toys! After checking out he even helped carry everything to my car for me, and was very helpful. Will be coming back for more supplies for baby Cupcake.

Review 39 (2019-08-05 - Rating: 4)
One of the best looking pet stores in the Rochester area. Prices when I stopped in were super competitive with chewy if not better. Lot of options available for food, toys, pet products. Look forward to making out main pet store. Being in walking distance is a huge plus.

Review 40 (2021-03-05 - Rating: 5)
Curbside pickup has become so convenient in this now crazy world! I order from the comfort of my home and it is ready soon after. The employees are kind and professional. I couldnt ask for better service!

Review 41 (2020-05-03 - Rating: 5)
Very nice and clean store. Staff very knowledgeable. Very well stocked with a good variety of foods and supplies. Pricing competitive. Only place I go now! Going to try grooming for my dog next!

Review 42 (2021-03-26 - Rating: 5)
I cant thank you guys enough for the job you did on Wacko today. I brought in a cat that was almost completely matted down the his skin and they took such good care of him and had him looking fabulous in about an hour ! I could tell when I dropped him back off that he was feeling so much better. Cant thank you guys enough 5 stars would definitely reccomend- Jenna

Review 43 (2020-04-03 - Rating: 5)
Love this place. Favorite store to get all my pet supply needs. They will also price match, even price match Chewy. Great customer service every time I go in there.

Review 44 (2020-06-03 - Rating: 5)
My bulldog was groomed today for the first time here in Rochester ( we are originally from California) and I’ve been skeptical about bringing my dog to any groomer out here but I took a chance once the quarantine was over to go for it and I chose pet supplies plus because of the friendly faces and all the helpful people that work there and they definitely welcome my dog and love on her like crazy she loves attention might I add but then again what Bulldogs doesn’t LOL anywho McKenzie groomed my Lolabear and let me tell you she was very patient and very loving to my dog and Lolabear approved of her which was good because my dog doesn’t really trust anybody needless to say McKenzie is officially Lolabear‘s groomer! McKenzie is really good and you can tell that she has a love for her job and dogs she’s really good check her out she’s awesome 🙌🏽

Review 45 (2022-10-26 - Rating: 5)
The staff that work here are always friendly and helpful. My dog had her first nail appointment here and they were quick and patient with her.

Review 46 (2020-09-28 - Rating: 5)
We use the grooming services at this location, and its the only place we can take our goldendoodle. GREAT service and our pup loves his groomers, very experianced, and calways aware of his needs.

Review 47 (2022-06-25 - Rating: 5)
Friendly, knowledgeable, helpful.Would highly recommend this store. Friendly staff, fully stocked shelves, clean. Pet salon is the best. Highly recommend.

Review 48 (2024-01-18 - Rating: 5)
My go to store for all my pets needs and the staff are always helpful and friendly.

Review 49 (2024-01-14 - Rating: 5)
Good store, they have high quality items for my pets.

Review 50 (2022-04-05 - Rating: 4)
Staff is generally very helpful and knowledgeable. Store is often times well stocked and Im able to navigate easily to find what I need.

Review 51 (2021-01-18 - Rating: 5)
The 40 pound box of litter was too heavy to lift so they brought it to the register and offered to put it in the car for me! Very polite and helpful staff.

Review 52 (2020-04-29 - Rating: 5)
Amazing store!! They have everything. All the employees are always nice and helpful. The curbside pick up is amazing and easy!! I applaud everyone T this location.

Review 53 (2019-12-20 - Rating: 5)
Very nice new store. All the staff was extremely help. I cant wait to try the self service dog wash.

Review 54 (2022-03-23 - Rating: 4)
Great place. Wonder what is going on with the cat food. All favorites are disappearing, hope what ever is going on gets resolved, with a very picky eater, the choices are not available.

Review 55 (2024-08-15 - Rating: 5)
Love to be able to find the kitty treats and needed food for my kitty in this store!! The people are so helpful!!!!

Review 56 (2019-12-29 - Rating: 5)
Well organized store.great prices, helpful,friendly staff...I will be back! Easy close parking, easy to get in and around.

Review 57 (2022-04-05 - Rating: 5)
I used to fight with the two dogs to clip their nails. Now I just go over to pet supplies Plus and have them do it. Way easy

Review 58 (2021-10-18 - Rating: 5)
They are very well organized. Lots of cute animals, reptiles, birds and fish. Decently priced and will go back

Review 59 (2022-01-24 - Rating: 5)
Great store with competitive prices and friendly staff. I was excited not to have to go to Greece or Henrietta when this store opened.

Review 60 (2020-01-02 - Rating: 4)
Good sized pet store right in Chili, has all you need for a quick stop. Prices are competitive with larger chains.

Review 61 (2022-06-25 - Rating: 5)
There were so many people around to help. It was a nice change compared to any other store!

Review 62 (2022-01-19 - Rating: 5)
That’s my go2 place for all my pets Food and goodies! There fairly priced and always nice to everyone that walks in!

Review 63 (2021-12-17 - Rating: 5)
I love taking my puppy there. The prices arent bad and they have everything you need there 👍

Review 64 (2021-09-21 - Rating: 4)
Clean friendly helpful always greeted on the way in prices are a little high but is typically well stocked

Review 65 (2023-08-07 - Rating: 5)
Very friendly staff, always welcoming and great selections.

Review 66 (2024-10-04 - Rating: 5)
Wonderful sales people

Review 67 (2020-08-26 - Rating: 5)
Love this pet supply store. All the favorite foods and treats our family pet loves. Pet toys variety is good.

Review 68 (2019-10-28 - Rating: 5)
Very nice store. Even carried big bag if dog food out to my car for me!

Review 69 (2019-09-13 - Rating: 4)
Great service the young lady who helped was awesome with my dog they have great prices definitely going back

Review 70 (2023-11-26 - Rating: 5)
We came in tonight to purchase a tick remover tool because we lost ours and our dog had two ticks behind her ears. Even though she is treated because of where we live and that she plays in the woods she gets them still sometimes. The girl told us they do not carry the tick tornado anymore and showed us a spray that they had. She asked me if my dog has a tick right now and I told her yes two on her head. Immediately she offered to remove the ticks for us! She was beyond gentle with my girl even though she was nervous being in a new store, having a stranger handling her. I do not know her name she had dark hair and tattoos on her wrist/hand but thank you so much! We would have had to drive 40 more minutes to go to petco to get the tool. You were amazing!!! ❤️

Review 71 (2023-06-07 - Rating: 5)
Always helpful and friendly. Love using curbside pick up.

Review 72 (2022-03-06 - Rating: 5)
Great people working here and nice selection of everything and good prices.

Review 73 (2023-01-29 - Rating: 5)
Staff was knowledgeable and friendly. I will shop there again.

Review 74 (2019-11-15 - Rating: 5)
Dog self-wash is always clean and is the cheapest in the area. Definitely will be back with my stinky dogs!

Review 75 (2020-10-05 - Rating: 5)
Had more cat supplies, food and treats than Petco. Prices are good and they price match.

Review 76 (2022-08-21 - Rating: 5)
Great customer service and they are so good with our dog.

Review 77 (2023-06-15 - Rating: 5)
Awesome, knowledgeable staff, and they price match.

Review 78 (2021-02-07 - Rating: 5)
They match amazon prices and regularly send discount promos if you sign up for their rewards program

Review 79 (2024-02-21 - Rating: 5)
Usually have orders ready. Always pleasant and eager to help. Staff excellent.

Review 80 (2020-06-26 - Rating: 5)
Nice to have Pet Supplies Plus in our neighborhood. Love their Curbside Pickup option.

Review 81 (2021-08-07 - Rating: 5)
Very kind and courteous staff. Highly recommend this small business.

Review 82 (2022-06-13 - Rating: 5)
Staff is knowledgeable and very kind. Always go here when I can.

Review 83 (2021-09-01 - Rating: 5)
The service at the chili location is excellent. The staff is very friendly and very helpful!

Review 84 (2022-11-02 - Rating: 5)
Very helpful staff. They like pets as much as you do.

Review 85 (2020-01-27 - Rating: 5)
Good staff, clean store and bathrooms, animals/ fish well cared for.

Review 86 (2022-05-13 - Rating: 5)
Perfect location, helpful, friendly customer service, and great selection

Review 87 (2020-09-16 - Rating: 5)
Always have what I need. Friendliest staff, huge selection. My favorite

Review 88 (2023-07-09 - Rating: 5)
Love that they have the self dog wash area

Review 89 (2020-04-17 - Rating: 5)
Staff is so nice got ick medicine and Im hopefully coming in for a hamster

Review 90 (2022-08-15 - Rating: 4)
Groomer is ok, they rescheduled my appointment without asking me

Review 91 (2021-12-27 - Rating: 5)
Clean and welcoming and staff were friendly and helpful.

Review 92 (2023-12-31 - Rating: 4)
Grooming service is great, especially Rose

Review 93 (2023-04-25 - Rating: 5)
Friendly staff and very knowledgeable and helpful.

Review 94 (2020-08-12 - Rating: 5)
Grace was wonderful, they always have what I need!

Review 95 (2021-10-09 - Rating: 5)
Very friendly staff, always seem to have what Im looking for

Review 96 (2019-08-20 - Rating: 4)
Very friendly and helpful. Will definitely be going back

Review 97 (2022-10-05 - Rating: 5)
Wonderful 1st visit experience. Clean store, lots of variety, friendly and helpful staff. Already reccomend to friends.

Review 98 (2019-12-12 - Rating: 5)
Every one there is so nice and very helpful.

Review 99 (2022-02-15 - Rating: 5)
Very hygienic and excellent customer service!

Review 100 (2022-06-26 - Rating: 5)
Love this pet store and the staff!

Review 101 (2022-09-27 - Rating: 5)
Very friendly staff, great selection of specialty foods, and they are great with my dog when he goes in for bathing

Review 102 (2022-06-08 - Rating: 5)
Took my dog sheldon in for a nail trim with alexis and she did great !!

Review 103 (2022-10-28 - Rating: 5)
I shop here for the prices and employees are friendly and knowledgeable about there merchandise.

Review 104 (2020-01-08 - Rating: 5)
Nice staff, nice store, awesome service

Review 105 (2022-01-06 - Rating: 5)
Customer service at this location is fantastic. I always enjoy going to this location

Review 106 (2021-09-14 - Rating: 5)
The store is clean and well-organized, and their staff is very informative and friendly!

Review 107 (2021-08-06 - Rating: 5)
I love this place and the people so much, I might just work there.

Review 108 (2020-01-10 - Rating: 5)
Took our puppy in for a new harness and all of the employees LOVED her. The staff are amazing!

Review 109 (2019-12-19 - Rating: 5)
Decent prices and friendly staff.

Review 110 (2019-11-26 - Rating: 5)
I only go here for the cat food, but they have a large selection available of both dry and wet food. They do service other animals as well, but since I only have a cat I havent bothered to look into any of that. There is an in house discount program card too which saves me about 10 - 15% on average for my purchases. The building always seems clean; they allow pets inside, and I never notice and unpleasant smells.

Review 111 (2020-03-14 - Rating: 5)
Always kind and helpful with great products

Review 112 (2020-03-16 - Rating: 5)
They have all U need. Staff is friendly.

Review 113 (2020-05-08 - Rating: 5)
Love this store. Been in pre-covid pandemic and it is very clean and well organized. Staff very courteous and helpful. We also ordered Friskies Party Mix snacks curbside during this pandemic and our order was ready on time. Staff member very friendly bringing our order out to us.