VCA North Country Animal Hospital

Photo of VCA North Country Animal Hospital

Located in Watertown, New York

Address: 16760 State Rte 3, Watertown, NY 13601, United States

Phone: +1 315-785-9505

Rating: 4.1

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Toilets
  • Appointments recommended

Categories

  • Pet boarding service
  • Dog day care center
  • Emergency veterinarian service
  • Animal hospital
  • Pet groomer
  • Veterinarian

Photos

Latest Pet Care Services New York

Comments

  • Review 1 (2024-08-24 - Rating: 5)

    The only place in the tri-county area that we could find to neuter our Flemish Giant rabbit (exotic), Moose. Service was kind and courteous throughout, and Dr. Long went above and beyond to reach out and make sure Mooses recovery was smooth. Excellent care, perfect operation, and great followthrough. Highly recommended.

  • Review 2 (2024-02-12 - Rating: 5)

    I cannot say enough GREAT things about the environment and staff of VCA north country animal hospital. They have welcomed my littles with open arms and OPEN HEARTS. I always feel safe and like my pets are getting the very best care when they visit. Dr.Raah is phenomenal. She never hesitates to answer any questions or ease any anxiety. Very compassionate and down the earth. My girls always purr like crazy when she’s in the room. I cannot thank this facility enough for the endless worth and love they provide. I won’t take my pets anywhere else ❤️

  • Review 3 (2024-06-06 - Rating: 5)

    Literally the best vet I have ever experienced. I have a sphynx cat, his name is darby, hes 3 years old and he was bought in korea. Everybody here is incredibly nice starting from the front desk to the nurse to the vet. For example I had an emergency where I needed an international travel document, they did everything they could to help me.

  • Review 4 (2024-10-09 - Rating: 5)

    This review is a month late, but VCA North Country went above and beyond when we had an emergency situation at the end of August with our dog. They were the ONLY vet office in the region that would consider seeing our dog who was experiencing a seizure. Unfortunately, the seizure began near Clayton, NY and the nearby vet was rude and wouldnt offer help. Neither would any other vet in Watertown. VCA agreed to see her and they took my seizing dog from my arms as soon as I ran through the door. They administered medication to stop the seizure immediately. We had to drive nearly an hour to get to this office, so our dog was not in good condition, her temperature was above what the thermometer could read. They stabilized her so we could take her to the emergency clinic in Syracuse. Unfortunately, we had to have her euthanized but Dr. Kim and the team at VCA were life-savers. They likely saved my wife and I from experiencing a heart attack from the ordeal. Thanks Dr. Kim and VCA for your compassion and care.

  • Review 5 (2024-09-20 - Rating: 5)

    We had brought our dog there since he was a puppy and he had numerous health problems like giardia, kennel cough, and then beagle pain syndrome. Dr. Gordon had been treating him since he was a puppy and she was always the best. I will never take my animals anywhere else. We called the vet last Saturday as an emergency because we noticed he hadn’t been eating or drinking and they immediately got him in. Dr Gordon ran as many tests as she could and tried to give us the best outcome but we ended up needing to put him down. All of those 10 years we were always met with compassion from dr Gordon and I wouldn’t have wanted anyone else to take care of my puppies.

  • Review 6 (2024-08-20 - Rating: 5)

    I am so thankful for the staff and doctors! While on vacation camping 7 hours from home my elderly dog became extremely ill. They fit me into their schedule and helped my dog to be well enough to travel. He is now back home and amazingly recovered! I can’t say enough for their kindness and wonderful care!!

  • Review 7 (2022-05-20 - Rating: 5)

    We love VCA Watertown! Even though we have moved away from Watertown, we still make the hour + trip for our animals’ appointments because we can’t imagine finding a better place. They are always very clear with recommendations, accommodating, thorough, and caring. We appreciate the follow-up on our appointments as well. Their superior standard of care is worth every penny. Our pup always melts like butter when he sees the staff, Dr. Hill, and Dr. Rohl! Have you ever seen a happier dog to go to the vet?

  • Review 8 (2024-01-15 - Rating: 5)

    I cant recommend enough the quality and compassion of this clinic. I brought in my dog with a large tumor and they were very quick to schedule scans & surgery with her. While unfortunately it was too complex a location to be safely removed there, the vets still personally kept tabs on her progress throughout my appointments with an entirely different clinic & helped me find an oncologist for her. Their care for Athena was truly genuine.When ultimately I had to say goodbye to her, this clinic made sure they did everything they could to make the process as painless as possible. Such caring people, thank you for all you do.

  • Review 9 (2024-04-20 - Rating: 5)

    This morning when we woke up, we discovered that our 18-year-old dog needed our help to get across the rainbow bridge. We live 90 miles away from this clinic. Nothing closer to us was open and they made room for us and took us as soon as we could get there. They made our dogs journey as comfortable as as possible. They were kind and compassionate and professional. I highly recommend them and I am extremely grateful for their help today.

  • Review 10 (2023-01-02 - Rating: 5)

    My border collie mix used to LOVE coming here! The staff is extremely friendly, knowledgeable, and I couldn’t thank them enough for their efforts during COVID. Dante and I will always love this animal hospital

  • Review 11 (2023-03-25 - Rating: 5)

    I can not say enough good things!!! Our dog had hurt his neck and we were so worried. We tried every single vet we could find in St. Lawerence County including our regular vet and no one would see him yesterday. I called North Country Animal Hospital and they were amazing! They saw him the same day, and took great care of our boy. THANK YOU!!

  • Review 12 (2021-10-12 - Rating: 5)

    We just moved to Watertown this year and I was extremely nervous about taking our Dogue de Bordeaux to a new vet. Nails has had several big issues and I was afraid he wouldnt get the care he needed. We had a bad experience in the past where we almost lost Nails, so taking him to someone new made me very uneasy.I am thrilled to say that we absolutely love Dr. Hill! He is amazing with Nails. He understands that Nails is my world and doesnt get annoyed with me if I come with a thousand concerns. He takes the time to listen, explain and tackle every problem the Nails has. He follows up and checks in on Nails, which truly means the world to this helicopter dog mom. I cannot say enough about Dr. Hill. He truly cares about Nails and for that, I am grateful.

  • Review 13 (2021-07-07 - Rating: 5)

    We switched our Dogue de Bordeaux (French Mastiff) to VCA from another local vet because we felt that she was not comfortable around him anymore because of his large size, and what a difference!The technician at North Country came right up to greet him without hesitation and Dr. Hill had absolutely no problem giving him a thorough exam. Staff was caring, friendly and professional... but most importantly Dr. Hill couldnt be more attentive and caring! He listened carefully to our concerns and suggested tests accordingly. He immediately followed up via texts, as well as email, and has provided excellent feedback ever since the exam 2 weeks ago... Dr. Hill truly is the best vet weve had in the 30 years weve owned dogs... thank you from us and our pup Nash!!!

  • Review 14 (2024-06-27 - Rating: 5)

    We just wanted to say thank you to the entire staff! They were prompt, helpful, and made our sweet cat feel safe and loved. They were able to get us an appointment within days. They were knowledgeable and so caring!

  • Review 15 (2018-11-09 - Rating: 5)

    We will miss this animal hospital and kennel. They were incredibly good to our dogs and worked with us to make our dogs feel comfortable. I have big, obnoxious dogs and one is kennel aggressive. The other is sneaky and they took excellent care of both and were very communicative with us.

  • Review 16 (2023-10-06 - Rating: 5)

    One of our dogs has been having trouble keeping any food down for a few days, then last night she started to have some swelling. We managed it through the night and planned to get her with our vet in the morning. Our regular vet was closed without any sort of notice online or otherwise. We called 7 vets and VCA was the only one able to squeeze us in. They were kind and compassionate and didn’t make us feel like we were an inconvenience, even though I’m sure it caused some chaos to their packed schedule for the day. They ran tests on our girl to rule somethings out, gave her fluids since she was dehydrated some, and gave us some meds and a plan to go through the weekend. We now have some peace of mind and hoping our girl keeps heading in the right direction. Beyond grateful for the staff and the generosity they showed us today. I will definitely be taking my dogs here from now on.

  • Review 17 (2024-03-06 - Rating: 5)

    Our 12 yr old Lab started having seizures on a Sat our own local vet isnt open on Saturdays I called they said bring her in after a 35min ride we made they took us right in and started evaluating our girl blood work ect . The nurses and the doctor were very compassionate .We had to make the decision that I never want to make again we had to put our girl to sleep no more suffering may she rest in peace.Thank you to all the staff .Highly recommend..VCA North Country Animal Hospital.

  • Review 18 (2023-03-03 - Rating: 5)

    This vet has consistently provided excellent service to me over the course of 3 years. You can tell that the people that work there really love animals and want to provide them the highest quality care available.The only down side Ive encountered with this vet is that they are booked out so far ahead. If you need to make a non-emergency appointment, a lot of the time, it will be a month or more in advance, unless theres a cancellation. They just happen to be very busy because theyre conveniently located and popular.

  • Review 19 (2023-11-14 - Rating: 4)

    Well, I was waiting for my granddaughter to be given to me because for me she was my granddaughter, not a pet. To put the review in this place I am going to give 4 stars and it is not because of the veterinarians, it is because of the staff they have working in front. We were very hurt by the loss of our girl and these 2 women who work at the front made fun of our pain, the one who is pregnant was very kind and helpful but the one with blonde hair and the one with black hair were very unpleasant I hope that when a family member dies there will be people Let them make fun of your pain because a little animal suffers the same as a person to say they suffer more because they cannot speak. And you ignorant women without professional ethics and without feelings if you do not have love for animals you should NOT work for veterinarians. Give them thanks Thank God they didnt have their names on their uniforms. Uniforms that they should NOT wear because they are ignorant and have a heart of stone. They are both incompetent and good for nothing and they are disgusting, hateful and Bulgarian women.

  • Review 20 (2023-03-22 - Rating: 5)

    VCA North County Animal Hospital had been amazing! All the staff and doctors have always been great with my dog. You really can not ask for a better group of professionals to work with. Been going to VCA for at least 6 years and every single interaction was wonderful. I had medication to pick up monthly and they always made it easy and provided it all with a smile.

  • Review 21 (2022-07-27 - Rating: 5)

    This is the best vet Ive ever worked with. One of my senior cats had several teeth pulled recently & they kept me updated throughout the entire day through both call & text. The amount of love & care they give to each of their clients/patients is incredible. I will literally never bring my fur-babies anywhere else & will ALWAYS recommend this vet to anyone that asks. Thank you guys so much for the work you do. You really are the best around.

  • Review 22 (2023-12-06 - Rating: 5)

    We went there for the first time and had an excellent experience! Cozy facilities, kind Vet doc and accepting new patients, unlike so many others in the area. We have waited 2 years to find a vet home and I’m glad VCA is meeting the needs of the community.

  • Review 23 (2024-03-11 - Rating: 5)

    I love VCA vet! Theyre amazing with my Stella one of my close friends aka Dr Lambo lol Makenzie... And Dr long is my favorite doctor hands down and even Stella likes him no matter that he gave her some shots. Absolutely love this establishment

  • Review 24 (2020-03-11 - Rating: 5)

    This place has got to be the best veterinary clinic in all of America. A couple of weeks ago I had to do the hardest thing any pet owner has to do... I had to put my beagle down. Scheduling the appointment couldnt have been easier especially in the time of mourning the time to come. Once we had arrived they had a soft dog bed for her to lay on as we surrounded her. The vet lady was super nice, respectful and comforting during this time frame. When the vet guy came in he gave her the light sleep dose and my dog very peacefully went into a deep sleep. Then when the second dose came, she left this world very very peaceful with no pain. The vet guy was super comforting. Later in the week we got her cremated and they gave us a pretty cool box and paw print for her.To seal the deal that put this place above all, we later received in the mail a hand written and signed letter from the vet that put her down. I could not be more satisfied with this veterinary clinic.If your dog/cat/pet is having any issues take them here, you WILL NOT be disappointed.

  • Review 25 (2024-03-10 - Rating: 4)

    One of the vets got us in under short notice which was amazing and we’re very thankful! But I thought it was very odd that she got our phone number and texted after hours off of her personal cell. A tad bit unprofessional In my opinion.

  • Review 26 (2023-09-12 - Rating: 5)

    The north country vca has been my pets vet for a little over 4 years and the whole time they were amazing at treating and diagnosing any ailments my pets were having. They were incredibly helpful when we were planning to move to HI, they helped walk me through the process and helped me get all my paperwork together to move. I recommend this vet to my friends and everyone in Watertown who wants great reliable care.

  • Review 27 (2022-02-02 - Rating: 5)

    We had an emergency with our diabetic furbaby-of course on a weekend-but they took him right in and stabilized him. Within 2 days we were able to bring him home. His insulin was adjusted and hes been great ever since. The entire staff, from the Veterinarian, Techs and Receptionists were wonderful!

  • Review 28 (2020-10-15 - Rating: 5)

    They take great care of our family dogs. It was difficult to get routine appointments during the COVID-19 restrictions but when I did have an emergency situation, they were able to see my dog right away. Thankfully, they were very compassionate and understanding. One of my dogs even enjoys going there and I’ve never had a dog like the vet before.

  • Review 29 (2021-04-29 - Rating: 5)

    Was very pleased with how good they are for following up with my request. The vet, the support staff and the manager for the boarding kennel have all been very professional and helpful in caring for me dog. I am boarding him for the first time there in the coming days and excited that my dog will have a family to look after him while we have to board him.

  • Review 30 (2024-11-19 - Rating: 5)

    Weve been taking our pug here for five years and have always been happy with the medical and boarding services. Great vets and staff, billing questions always answered to our satisfaction.

  • Review 31 (2023-04-29 - Rating: 5)

    Dr. Rohl is phenomenal. She doesn’t bat an eye when I bring my raging monster of a panther in for an exam. She and whoever is working with her on that day just roll up their sleeves, put on their battle armour and get it done. I love my Buddy but I’m not gonna lie, I would never be able to handle the little beast he turns into when he needs an exam. Not ever. Dr. Rohl is one in a million. The front office staff are all very kind, helpful and patient, also. Thank you, VCA.

  • Review 32 (2019-01-14 - Rating: 5)

    Im going to really miss this place when I move. Your Vets are so incredible, they really love their jobs, and they clearly love animals. They care about what they do and they understand that a pet is a family member to the people coming in, so they treat them as such. Your kennel services are outstanding! I know you take care of my animals, and if there is an emergency you have the right staff to make sure theyre ok, when I leave my pets with you I dont feel concerned or worried at all, nothing but the greatest experiences with your service. Even when my wife just wants to call in and ask how the dog and cat are doing you guys really take the time to let her know everything and it makes her feel so good, you really do your jobs well and I cannot thank you enough for everything!

  • Review 33 (2021-02-08 - Rating: 4)

    I’ve taken my animals there long before my vet retired. When she did, I was at a loss as to whom to trust. Dr.Hill is the best! Very caring & explains all thoroughly. This pandemic, however, has changed the fact that I can be with my dogs if they need to come in. I get it but don’t care for that factor. And some of the prices have gone up on services, which is why I gave a 4 instead of 5 star review. It’s tough to come up with the extra money & I don’t need another credit card Bill to contend with. Overall, I’m satisfied with this vet service over others in the area.

  • Review 34 (2021-06-13 - Rating: 5)

    Had my first-ever experience with this animal hospital today when my dog suffered a painful paw injury. They gave me a Saturday appt when my local vet was closed. This place did *everything* right. My pup got excellent care. The facility is welcoming. I was given an estimate to approve in advance. The price was fair. They followed up. I am so grateful. I recommend VCA North Country highly and hope to be their customer from now on.

  • Review 35 (2022-07-18 - Rating: 5)

    The VCA staff went over and above to help treat our Siberian Husky, Natasha. We were on vacation from Michigan and had an emergency. The staff did everything they could to get us an appointment in a timely manner.We ended up driving an hour and half to the Syracuse urgent care.But, we are still grateful for the VCA for trying to accommodate our needs and for being so understanding.

  • Review 36 (2024-08-02 - Rating: 5)

    I brought in my reactive girl Luna today. They had a separate door we were able to go through so she could avoid other dogs. Luna was very stressed at the appointment, even though she was the vet and vet staff offered her amazing care. They got down to her level, gave her treats to help calm her and were so patient. I was scared she’d be too much but these vets and techs showed me they really care and specialize in what they door. Front desk reception was very kind and helpful. We have been her prior with our cat Basil and that was a good experience too. I’m nervous for my girls upcoming surgery with them, but after today I trust them fully with my girl. Thank you all for being so kind and caring. I appreciate you and what you do

  • Review 37 (2023-09-23 - Rating: 5)

    This is the best place to take your animal. I had to take my cat in for an emergency they got her in right away and took care of the problem immediately. They called me to update me on her and the doctor himself even texted me the next day to ask me how she was doing. Thankyou so much! Lucky is doing so well thanks to you guys

  • Review 38 (2023-05-26 - Rating: 5)

    Ive been going to VCA, Watertown for years. The veterinarian doctor, Dr. Rohl, was the vet I have had this past year for my dog Lily. Lily was a little bichon that made it to 16 years old. Doctor Rohl was sooo compassionate and genuinely connected with me through the whole process of Lilys aging. She even offered me a hug when we discussed Lilys timeline. Lily passed this week 5/24/23 and Dr. Rohl reached out to me with a call on the day Lily died and then again 2 days after she sent a text inquiring on how I was doing. I will forever be grateful to her. To me that is going above and beyond. It really has meant so much.❤

  • Review 39 (2018-07-17 - Rating: 5)

    I went there 3 years ago due to a dog I just adopted from the SPCA. Molly had eaten her tennis ball and luckily it was passing through her system and didnt need surgery. The clinic was clean, staff were friendly, and just quiet and calm, with a few dogs letting their humans know they didnt want to be there. Im glad I have a happy, healthy, dog thanks to the staff at the pet hospital.

  • Review 40 (2017-06-27 - Rating: 5)

    We are passing through your beautiful area and we chose North Country because they were the first vet that would see our pet while we are here. We were comfortable from the moment we walked in. From the receptionist to the Dr. we and our dog were treared with kindness and respect. We received the news that she was in pain and experiencing liver failure without surprise. They gave us plenty of time to consider our options. They made saying goodbye to our companion of over ten years sweet and peaceful. Our thanks to all that helped us.

  • Review 41 (2019-09-25 - Rating: 5)

    I took my 5 month old German Shepard who is very skittish of people, especially males and he did Amazing! The facility is beautiful, everyone is very friendly and Dr. Hill is the best!! Thank you for making a first time pet owner and her puppy so comfortable.

  • Review 42 (2017-12-28 - Rating: 5)

    My dog was having GI issues while traveling for Christmas. We found this vet on our trip and they took us that day as soon as possible. Not only is the facility amazing, but the staff was great. From the front desk to the veterinarian, everyone was helpful and prompt. We were out of there in 45 minutes and back on the road with antibiotics for my pup. Definitely recommend this vet.. If I lived in the area I would certainly be a regular customer.

  • Review 43 (2023-10-05 - Rating: 5)

    I am new in the area so did not have a new vet yet, my cat was having an issue and they were able to get us in right away. The office staff and techs were friendly, the Vet was very nice and helpful.

  • Review 44 (2024-03-19 - Rating: 5)

    Great service they was the only vet around who took me in real quick (emergency).Super friendly doc and personal.Thank you guys again to help me in my hard time that quick and competent

  • Review 45 (2019-07-17 - Rating: 5)

    Lizzie has been a patient since she was born. ( even before I became her Mom.) She has had excellent care here. All the staff are very pleasant and definitely animal lovers. Lizzie was the victim of a large dog attack while we were on vacation at a friend’s in Ohio. Consequently, she lost an eye. She was given a follow up appointment right away to check her when we returned. While we were in the waiting room, a couple of large dogs were there also. The staff helped to keep Lizzie ( and me) from being near these dogs by taking us into the exam room immediately and letting us check out and leave by a side door. We were still in shock and traumatized by the incident. It was helpful to have this consideration at that time. We continue to go here for care even though we live in Harrisville and it is quite a distance to go.

  • Review 46 (2020-05-05 - Rating: 5)

    I took my not so young pup in for an ear infection, hes always had bad anxiety at the vets, and Dr Hill has always been very patient with him. Yesterday I had the opportunity to spend time with both he and his tech Christy. I can not say enough about their professionalism and complete attentiveness to both me and my boy. I felt as if my Grizzley were the only patient they had. I can not say enough positive things about both of them and North Country Animal Hospital.

  • Review 47 (2016-09-15 - Rating: 5)

    Took my 10 yr old Peek-a-poo to this vet, for the 1st time, for her back issues, and they were so helpful and kind! I truly appreciate the love, care and attention they gave to both of us. I will be going there again in Sept of 2016 to get all her shots updated, and Im actually excited about it.... How often can you say, you are excited to see a vet?? Well I am! but I cant speak for my poor dog..... *sigh*

  • Review 48 (2022-01-12 - Rating: 5)

    I’m so appreciative I stumbled upon VCA. From the first phone call to even the last one telling me I could pick up Carlos’s ashes. They were/are so kind friendly and adapted and helped me with the difficulty situation I am in. Carlos came back in an absolute beautiful urn with a beautiful paw print. Which I requested his left paw print and they were more than ok with doing my request. They definitely made this really easy and smooth as it could be (even my ugly crying over the phone with them) thank you all so much!!!! I honestly cannot say enough nice and amazing things about the amazing ladies at the VCA!!

  • Review 49 (2018-06-29 - Rating: 5)

    Amazing & patient staff. Clean, welcoming atmosphere; it looks like a country cabin! It gets pretty busy but they take care of everybody so well. I will definitely be going back! They saved me so much money & worked with me when I had to pay as well.

  • Review 50 (2019-08-21 - Rating: 5)

    This place is truly incredible!Last week I had an awful incident with my cat that lead to not many options, I live in Syracuse and my local vet reached out to this office, they squeezed me in LAST minute to try to save my kitty.Doctor Hill was the veterinary who performed an endoscopic procedure to remove hair ties stuck in her intestines, not only was he extremely kid and compassionate but he explained things to me 100% every step of the way in ways I fully understood.He offered to show me what had been inside IF I wanted to see it(I did! Who wouldn’t want to see what almost killed their baby?! I needed to know what to never leave laying around again)and made sure scarlett was fully okay before sending me back on my way home.The staff was amazing, in total the drive was an hour and I waited in the clinic for about 4 hours awaiting another hour drive homeThe staff checked in on me and made sure I was okay the entire time even giving me directions to town for food/coffee etcI am furrever thankful for them and their fast acting! I highly recommend if you are local or even not local give them a call you will not regret it! :)

  • Review 51 (2023-12-19 - Rating: 5)

    We had to have our min pin who was 15 put to sleep this past weekend and Dr.Hill was incredibly compassionate and made us feel at ease with our decision. Thank you

  • Review 52 (2022-05-14 - Rating: 5)

    I love this vet. When my sweet girl Summer passed away suddenly.. Their highly trained staff walked me through CPR on my 1 year old GSD. Thank you for everything you do and will continue to do for our furr babies!! ❤️

  • Review 53 (2021-07-27 - Rating: 5)

    Im impressed at the care and respect that went into my cats cremation and memorial pieces. They put green beads in his clay paw print because his eyes were green. They also gave me a vial of his fur, it has both black and white (he was a tuxedo cat).These sort of details make a big difference.

  • Review 54 (2018-12-03 - Rating: 5)

    Outstanding care for my elderly furbaby dog. Dr.hill treated us as a friend and explained a procedure and helped us keep our girl home and healthy and shes still happily with us. Excellent care all the way!

  • Review 55 (2019-07-30 - Rating: 5)

    Omg, these people are are best !! I was on vacation and my cat got very sick. They got me right in and help my wife and I with a very difficult situation with our cat. They treat you like royalty !!. I will forever be grateful for everyone at this place. Thank you so much !! There are not enough words to express our gratitude . They are the best !!

  • Review 56 (2018-12-16 - Rating: 5)

    The North Country Animal Hospital is great. When I went there for my kitty when she got injured, the doctor I had was very professional and very understanding. I lost it in there when I got told that I couldnt save her and he was good about everything. He handled me pretty well. Also, he sent me a cardThank you North Country Animal Hospital

  • Review 57 (2024-09-26 - Rating: 5)

    I had the absolute pleasure of having an appointment yesterday with Makenzie and Dr. Lu to get vaccinations for my dog, Rocky. Rocky visited once before for vaccinations and it didnt go so well as hes not very well socialized, so I was forced to schedule another appointment at a later date when I could give Rocky some anti-anxiety medication to calm him for the appointment. I was worried at the beginning of the appointment because Rocky was getting worked up being around so many new human and animal friends that this appointment would go the same way as the first appointment did, but Makenzie quickly put my mind at ease by treating Rocky like he was her own pet. She took the time to listen to my suggestions and interact with Rocky instead of being all business about the appointment like I had dealt with before.When Dr. Lu came in he wasnt afraid of Rocky, took his time, listened to my concerns and let me help distract him so the vaccines could be administered. He took his time to make sure Rocky was well taken care of and also make sure I felt heard. With some patience and allowing some grace for Rocky to vocalize his displeasure in being given so many needle pokes, Makenzie and Dr. Lu restored my faith in this office and were able to get Rocky all of his vaccinations. Its been 27 hours since my appointment ended and I still couldnt be any happier with how it went.Dr. Lu and Makenzie are great assets to this facility should both be commended for being incredible at their jobs and I hope I can see the combination of the two of them for every visit going forward, knowing that things will go as smoothly as possible and Rocky will be given amazing care with the two of them.

  • Review 58 (2018-08-09 - Rating: 5)

    Love them, they are great with our animals! Great to work with, especially in an emergency. We have been going there for years after we switched from another vet that was less than friendly and polite.

  • Review 59 (2018-05-08 - Rating: 5)

    This place is amazing. They listen and take their time explaining everything from start to finish and really care for their fur friends and families. Thank you Dr. Mark and the front desk team for making our experience amazing. 100% would recommend to anyone who has a fur baby.

  • Review 60 (2019-05-19 - Rating: 4)

    Been here twice now, both when my cat was really sick. They always call to check up on her a few days later to see how she’s doing. A little pricey but I’d rather pay more for the care being received. Recommend this place for anyone needing a vet in their area!

  • Review 61 (2018-05-27 - Rating: 5)

    This is the absolute best place to take your fur babies . They are kind and extremely helpful. They saved my Lizzy. They care for your pet like it is a part of their own family. I highly recommend them.

  • Review 62 (2021-07-21 - Rating: 4)

    The appointment was great, staff listened and provided a plan. Unfortunately had to wait 6 months to get that initial appointment. Glad they were recommended by my son-in-law and daughter.

  • Review 63 (2020-03-12 - Rating: 5)

    I love this practice. They are kind and thorough. Dr Mark really has a way with pups.I felt that my concerns were well taken and that my fur bestie received loving care

  • Review 64 (2017-02-15 - Rating: 5)

    My cat had been getting sick all day and wouldnt stop. After I got home from work they allowed me to have an emergency appointment after they closed. My first time at the vet and they were great. So great full that they did this for me

  • Review 65 (2018-10-13 - Rating: 5)

    Highly recommend this place. We use it mainly to board our cat when out of town. They are not expensove even when adding play time onto the boarding cost. Staff is friendly and proffessional and get to know you animal. We tried several places around watertown and this is by far the best place to go.

  • Review 66 (2017-11-21 - Rating: 5)

    They do a wonderful job of caring for animals! We never go anywhere else because of how helpful everyone is here. I recommend North Country to everyone who asks me about vet services in the area! Thank you for everything you do for our family and fur kids!

  • Review 67 (2018-02-20 - Rating: 5)

    Ive had nothing but good experiences here. I didnt feel pressured into doing anything unnecessary for my pet. They gave me options, were very informative, and really took the time out to listen to my concerns.

  • Review 68 (2017-06-03 - Rating: 5)

    These folks are the best. I am very happy with the care my fur babies are getting. Dr. Hill is the best. If you love your pets take them here.

  • Review 69 (2017-11-22 - Rating: 5)

    Dr Chris takes excellent care of my guinea pig. Everyone there treats her with the love and support they would their own fur baby.

  • Review 70 (2019-07-03 - Rating: 5)

    Great place and great ppl,I went there for the first time on 7/2 and thought I was going to have to put my dog to sleep due to her pyometra and was told by the other vet I had been going to (different clinic )that my poor baby would have to be put to sleep if I couldnt get her spayed,I was devastated so I brought her hear for a second apinion and my baby girl is going to be ok,she does need to be spayed but the staff is wonderful and are working with me for the cost Im so happy.Thankyou so much Dr Hill and every one at this clinic,thank you for saving my Luna bella ♡

  • Review 71 (2018-09-06 - Rating: 5)

    I love this place! The vets and staff treat you like family. They do their best to accommodate you Dr. Hill and Other vets are awesome.

  • Review 72 (2018-05-07 - Rating: 4)

    They are quick and inexpensive. They just dont have a lot of testing equipment on site to properly diagnose exactly what kind of bowel problem your 4-legged-friend has.

  • Review 73 (2023-11-21 - Rating: 5)

    Great service and my dog likes going there. Never had a problem.

  • Review 74 (2024-05-22 - Rating: 5)

    They take great care of both Clementine & Mystic

  • Review 75 (2018-06-24 - Rating: 5)

    I love this place and take all my animals there. The staff is friendly and understands budgets. They have never pressured me to do or buy anything.

  • Review 76 (2018-02-11 - Rating: 5)

    Very helpful and available on weekends.Brought my pup in for an emergency and switched to them as my regular vet because they were great.

  • Review 77 (2018-08-16 - Rating: 5)

    Very knowledgeable and nice staff but prices are a little higher than others, of course that is something I would expect with the care your pets receive

  • Review 78 (2016-08-26 - Rating: 5)

    Great Vets, Techs and staff. They have gone above and beyond for my pets. Always friendly and professional.

  • Review 79 (2023-02-03 - Rating: 5)

    Staff was very caring, and the Veterinarian answered all the questions I had for my cat.

  • Review 80 (2016-08-02 - Rating: 5)

    I loved this vet when I lived in the area any time I needed to get my dogs into their office they always got them right in. Prices are decent to.

  • Review 81 (2023-02-18 - Rating: 5)

    They are amazing. They treat the animals very well and communicate great with the owners.

  • Review 82 (2023-07-25 - Rating: 5)

    They always do a great job caring and boarding for my cat.

  • Review 83 (2023-03-21 - Rating: 5)

    The VCA North country animal hospital are very nice they treated your pets very nice.

  • Review 84 (2017-09-27 - Rating: 5)

    They do a good job and are friendly

  • Review 85 (2023-06-20 - Rating: 5)

    Wow! amazing staff, very kind and compassionate. I had never been here before but after an emergency visit with one of my ferrets they were more than helpful. Very quick and very easy to get him seen immediately. Love them and can’t wait to be back for annual checkups!!

  • Review 86 (2023-05-15 - Rating: 5)

    I had to log into another email just to leave another review for these guys. (My last review was 9 months ago.) They handle every patient & their humans with so much care & love. There arent words to describe how wonderful this establishment is & Im so grateful both of my fur-babies can he seen here. Thanks for all yall do. ❤️

  • Review 87 (2018-01-26 - Rating: 5)

    Tranquil atmosphere. Friendly staff. Expert care. & the price is right. I highly recommend this veterinary clinic.

  • Review 88 (2018-07-16 - Rating: 5)

    Best place to go to for your pet. Staff is amazing and are always willing to go above and beyond for you and your pet.

  • Review 89 (2017-02-21 - Rating: 5)

    So. Great to my baby,. And they understand that our dogs are family and treat them as such

  • Review 90 (2018-01-22 - Rating: 5)

    Best in town! Work with you on a payment plan if needed. Dr. Is awesome.

  • Review 91 (2017-07-26 - Rating: 5)

    No complaints at all about this vet. Most often a wait, but worth it.

  • Review 92 (2019-05-28 - Rating: 5)

    Amazing vet office! Phenomenal receptionists, technicians, and Veterinarians. All extremely kind

  • Review 93 (2018-09-15 - Rating: 4)

    Pricey but they always take good care of our pets.

  • Review 94 (2018-03-14 - Rating: 5)

    Personable compassionate I drove 2 hrs for emergency and they were great

  • Review 95 (2017-10-21 - Rating: 5)

    I love this vets office they are kind and they really care about the animals

  • Review 96 (2018-02-03 - Rating: 5)

    They took excellent care of my dog in her final hours

  • Review 97 (2017-01-24 - Rating: 5)

    This is the best of the best when it comes to animal care. They are always friendly and understanding. We had to put Miss Rosie the Rat down and they not only gave us the ceramic tile with her prints they mailed us a card with a personalized note from the staff there. That was really amazing that they would do that for us.The facility its self is really something else to. Its just absolutely gorgeous on the inside. Plenty of room for animals and a play area for the kids, actual children not dogs. With our large family of dogs the building and staff and just terrific.I would recommend North Country to anyone with animals.

  • Review 98 (2021-03-15 - Rating: 5)

    We have loss four dogs in five years and vca staff was caring and understanding and very supportive. The doctors took the time to send us cards personal with beautiful words. We are leaving and moving to Colorado and we will miss this group. They are just wonderful people. Thank you guys for taking good care of are babies.

  • Review 99 (2021-11-30 - Rating: 5)

    We have two dogs and two cats that go here, you couldn’t ask for a better team to care for your pets! They are quick to respond to ANY question, and we had two fixed there and the vet reached out a few days later to see how they were doing. These guys don’t just care for your pets, they love them like they are their own, that says a lot when they see hundreds of others throughout the year.

  • Review 100 (2018-04-09 - Rating: 5)

    I loved the place. Everyone there was very nice. The vet gave us lots of information and gave great advice. This is the first time we have been there since we are new in the area. We have had the same vet for years but was pleasantly surprised with the new one. Look forward to years of visiting the North County Animal Vets.

  • Review 101 (2018-02-11 - Rating: 4)

    They are very good with the animals, treat them with kindness and respect

  • Review 102 (2018-10-02 - Rating: 5)

    Very caring staff. They even made a follow up call to check in on my dog and make sure he was doing well and did not need more medicine. They booked an appointment for first thing the next morning when I called with an emergency one afternoon. I will take my animals back!

  • Review 103 (2020-08-17 - Rating: 5)

    Our terrier puppy and my girlfriend were attacked by a pitbull, honestly did not think the puppy was going to make it. VCA north country not only saved our dog, but was amazing every step of the way. They are the golden standard for customer service, giving us 3 calls a day for an update directly from the Vet, Dr Chris Gordon, and they understand the emotional side of situation, handling it with the utmost professionalism.

  • Review 104 (2018-08-13 - Rating: 5)

    Staff is friendly and caring. Best place I have been.

  • Review 105 (2016-04-28 - Rating: 5)

    Great place to take your Pets for checkups and shots.

  • Review 106 (2018-12-04 - Rating: 5)

    Place was absolutely amazing with my furbaby!! Ill be taking him back for sure, they were all so friendly and very caring. My baby is old and they all cared for him as much as me❤

  • Review 107 (2017-08-04 - Rating: 4)

    Ive had mixed experiences with this vet. Theyre really good with our dog in both the boarding side as well as the veterinarian side. However, there have been some problems with the front desk staff. For the most part theyre friendly, but theres one in particular who is very condescending towards me at every visit that I encounter her. Also, we had set up an appointment for our dog to get his flu vaccine as required by a boarding facility he was going to. Whilst making the appointment I verified multiple times that he would not be getting the bordatella but in fact the k9 influenza shot. When I arrived at the appointment, the lady who I mentioned above informed me that hed be getting the bordatella, and that they didnt carry the influenza. This was 3 DAYS before we were set to depart on our vacation. She couldnt care less and had no way to direct me to a vet who did offer it or even an apology for the miscommunication. It would have been nice to have known this whilst making the appointment, which is why I tried confirming multiple times on the phone that they carried it. We still attend this vet because they are great with our pet, but I always dread having to communicate with this particular lady due to the lack of common courtesy she gives us.

  • Review 108 (2018-08-27 - Rating: 5)

    Drove from Liverpool for emergency with my baby the vet was amazing

  • Review 109 (2018-03-01 - Rating: 5)

    They take Great Care of my Dog Bear.

  • Review 110 (2018-08-02 - Rating: 5)

    Could not believe how attentive they are. Great place

  • Review 111 (2018-05-10 - Rating: 4)

    Very friendly and helpful vet office.

  • Review 112 (2022-03-16 - Rating: 4)

    Always good to my doggies here.

  • Review 113 (2016-12-06 - Rating: 5)

    Only people I trust with my dog.

  • Review 114 (2017-07-05 - Rating: 5)

    They treated Bella great.........

  • Review 115 (2019-06-12 - Rating: 5)

    Great Staff ~ Gorgeous and Clean

  • Review 116 (2018-07-20 - Rating: 5)

    Very pleased with the care and facility.

  • Review 117 (2019-08-09 - Rating: 5)

    They are the best out there 👍

  • Review 118 (2018-08-03 - Rating: 5)

    Friendly staff and wonderful with animals

  • Review 119 (2018-11-28 - Rating: 5)

    Very nice people there

  • Review 120 (2017-12-17 - Rating: 4)

    Takes good care of my dogs

  • Review 121 (2018-04-21 - Rating: 4)

    Friendly, effective and forward thinking

  • Review 122 (2018-08-07 - Rating: 4)

    Only downside is cost of services

  • Review 123 (2018-07-16 - Rating: 5)

    These guys are great

  • Review 124 (2018-06-14 - Rating: 5)

    Professional and cost-effective.

  • Review 125 (2018-05-16 - Rating: 5)

    Very Friendly staff.

  • Review 126 (2018-09-01 - Rating: 5)

    Excellent service.

  • Review 127 (2018-03-24 - Rating: 5)

    Yes

  • Review 128 (2018-01-28 - Rating: 4)

    Very caring!

  • Review 129 (2017-04-20 - Rating: 5)

    Love this place

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