Waterville Animal Resort

Photo of Waterville Animal Resort

Located in Waterville, New York

Address: 7383 Madison St, Waterville, NY 13480, United States

Phone: +1 315-841-4999

Rating: 4.3

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Pet boarding service

Photos

Latest Pet Care Services New York

Comments

  • Review 1 (2023-10-09 - Rating: 4)

    We used them to board our cat and dog for 4 days. I was very nervous about leaving them because Ive never boarded them before. I was surprised by the hours the resort is open. I wish the animals had more oversight but I learned quickly that most, if not all, boarding places have the same hours.I called the next day to check on my animals and they said they were doing just fine. I asked if my dog had played outside the night before and the woman on the phone told me I could find pictures on their Facebook page. When I looked on the page, I did not see any photos of my dog. Since we just dropped her off the night before I figured the last pictures were probably from that morning. I looked again over the next few days and didnt see any pictures of my dog. It would have been nice to see some of both the dog and cat so I could be assured that they are doing well.I picked up my animals first thing this morning. They both obviously missed me but they were clean and healthy. I retrieved their belongings and they were very clean as well. It made me feel much better knowing that they were cared for. They were both in good emotional health too. I was concerned that my dog would be full of anxiety because of the barking but apparently she did just fine.The only improvement that I would like to see is a log of my animals day. I want to know how much they ate, when they played, when my cat was given his medication, and how they did overall each day. Mostly I want to be assured that my dog was let out to play and my cat received his medicine twice a day.The staff here works very hard and you can tell that it is a big job. Billy was very friendly and he really likes animals. He is always smiling and very helpful. I felt much better knowing that he would be caring for our pets. I was told that my dog liked to follow the staff around which made me laugh because she does the exact same thing at home. They obviously treated her well or she would not be doing that.Overall we are happy with our experience here. Its nice to know that their vets office is on the premises in case anything were to happen. We will use this resort again if needed. Thank you for taking good care of our pets!

  • Review 2 (2023-05-08 - Rating: 5)

    I have used these guys for boarding a few times, and they recently provided veterinary care for one of my dogs as well. I have to say the operation is amazing. They communicate extremely well, and are empathetic and caring. 10/10 would recommend. I look forward to boarding with them again in the future!

  • Review 3 (2020-09-08 - Rating: 5)

    We already bring our two dogs to the Waterville Vet, so using the resort for our puppy as a doggy daycare made sense. The staff is awesome and very accommodating.My husband and I had both been working from home since March, and now that were spending time onsite at our respective jobs, we wanted to ease our puppy into being away from us. This place has been great! She gets socialization and play time, and staff shares the pics on FB, so I know shes having fun.So far weve only used the daycare, but now that weve used this service, Id feel totally comfortable having both our older dog, and our puppy board here for an overnight or longer.

  • Review 4 (2019-05-07 - Rating: 5)

    It’s always awful to leave your pet. You worry, feel guilty, Miss your animal and can’t wait to return. Leaving my dog at the Waterville Animal Resort, I know I can count on excellent care. The place is immaculate. The kennels are a great size. Your dog can go outside and romp at playtime. The staff also posts pictures of your dog so you can, β€œread their body language!” While no dog likes to be left-you can count on the Waterville resort to do a great job. Thanks again.

  • Review 5 (2017-02-04 - Rating: 5)

    Best Animal Hospital in Oneida County. They have staff 24 hours available and the Staff are compassionate and loving and the Doctors are top notch. Their new Surgical wing is state of the art. Why go anywhere else.

  • Review 6 (2019-07-06 - Rating: 5)

    Highly recommend ..best place Ive ever had my dog at ...very impressed with vet. On staff 24 /7

  • Review 7 (2021-10-12 - Rating: 5)

    They are compassionate and competent veterinarians. Highly recommend. Wouldnt go anywhere else!

  • Review 8 (2014-10-25 - Rating: 5)

    Lots of room to run and play!! Separate parks for large and small dogs.

  • Review 9 (2019-05-12 - Rating: 5)

    I love this place. (Probably not as much as my dog!)

  • Review 10 (2022-06-11 - Rating: 5)

    I drive all the way from Rome to take my animals here. They are all amazing

  • Review 11 (2019-05-14 - Rating: 5)

    Wonderful place to take your pets!

  • Review 12 (2020-10-26 - Rating: 5)

    They take good care of my puppers

  • Review 13 (2019-01-03 - Rating: 5)

    Only family that takes care of our fur children!

  • Review 14 (2018-03-09 - Rating: 5)

    Great vet

  • Review 15 (2018-04-05 - Rating: 4)

    Friendly and helpful staff

  • Review 16 (2019-05-31 - Rating: 5)

    Great facility

  • Review 17 (2016-10-27 - Rating: 5)

    Our vet for life

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