Exotic Pet Birds Inc

Photo of Exotic Pet Birds Inc

Located in Webster, New York

Address: 2138 Empire Blvd, Webster, NY 14580, United States

Phone: +1 585-671-2473

Rating: 4.8

Services

  • Small Business
  • Kerbside pickup
  • Delivery
  • In-store pick-up
  • In-store shopping
  • On-site services
  • Same-day delivery
  • Wheelchair-accessible car park
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Gender-neutral toilets
  • Wi-Fi
  • Wi-Fi
  • LGBTQ+ friendly
  • Transgender safe space
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Pet boarding service
  • Bird shop
  • Pet store
  • Pet groomer
  • Pet trainer
  • Reptile store
  • Tropical fish store

Photos

Latest Pet Care Services New York

Comments

  • Review 1 (2024-08-17 - Rating: 5)

    I have had parrots my entire life and my parents had them while I was growing up. We have purchased 2 birds from them and they are by far the best on the East Coast. We drove 4 hours an each way for our Blue Crown Conure and that was our first interaction with them which was exceptional. We took the Blue Crown to the vet and the vet told us (after blood work was taken) that she was one of the most healthy birds she has seen in a while. After this feedback from our vet the store posted Yellow Nape Amazon babies and we reserved one. We waited a couple months for him to grow and the store did another exceptional job keeping in contact with us by sending photos and offering video calls. Fast forward to July we made the drive to pick up the Yellow Nape and he is the most lovable, affectionate, and talkative bird we have ever had. Growing up we had a Golfin Cockatoo and he is even more affectionate than her. All I can say… Great work and anyone who is looking for a lifelong lovable bird this is the place to go. They are worth the drive and I would drive longer to get to them. The staff and the store is extremely exceptional. Well done!

  • Review 2 (2025-01-09 - Rating: 5)

    This store is phenomenal, truly. If you have been wanting a bird, but hesitant because you have never owned one, or have reservations on how you think a bird would fit into your home/lifestyle- you should make the trip to stop in here and talk to them.The staff was soo informative, helpful, and so kind and patient. Sedona was wonderful, and was so kind and patient with my kids (who were very excited to be checking out some birds) and just made them feel so comfortable and confident at the same time. Neither one of kids had ever really interacted fully with birds, so I was not sure how a pet bird would work out. The kids did wonderfully. Exotic Pet Birds Inc has consult rooms where you can sit down and relax- and they bring birds in for you to meet and interact with, its honestly so great, and it makes so much sense. All of the birds were healthy, and active- and you can tell they are all worked with on the regular and dont shy away from you in fear upon interacting with them. 10/10 would recommend anyone and everyone who is contemplating getting a bird to check them out- you will not regret it!

  • Review 3 (2024-10-29 - Rating: 5)

    We have had a great experience working with Exotic pet birds especially Maddie. She has been very informative. We first bought our Quaker parrot there and now we are returned customers waiting on our two baby cockatiels! We are so appreciative of their information, knowledge and experience. It has been stress free working with them and knowing are birds were handled and socialized so that the transition is easy.

  • Review 4 (2025-01-07 - Rating: 5)

    This place is amazing! I went there with my daughters baby bird that had splayed legs bc I couldnt afford a vet visit to try to fix it and everywhere and everyone(most pet stores) I spoke with that was the answer, take it to the vet. So I heard about this place, Exotic birds. I brought our bird there and showed them and instead of doing what other pet stores did by saying he needed a vet visit and sending us away they actually helped us. They showed my daughter exactly what to do to fix him. They are so amazing there. I will be forever grateful to each one of them who helped us. So thank you Exotic Birds we appreciate everything you guys do and stand for.

  • Review 5 (2024-05-11 - Rating: 5)

    Absolutely love this place, its so big, very clean all staff was so kind an Knowledgeable, I got to talk with so many other amazing parrots but brought home a absolutely beautiful black head lovebird, she is so friendly ! An they do DNA test so you get their certificate with gender also on it. They also give a good size packet of how to care for your birds and giving full free grooming of purchased birds for life 🥰 this place is 100% best iv ever found! Very recommended!!!

  • Review 6 (2024-10-29 - Rating: 5)

    Seriously hands down the best place to go when looking for your forever baby. We (9 yr old boy & myself) drove 1 1/2 hrs to check this place out & search for a bird... although we didnt purchase one because of the financial part of owning one, we never once felt pressured into buying at this location. We sat with Sedona who by far exceeded our expectations as an expert on these birds. I even called prior to visiting & she spoke with me for awhile. She went above & beyond to help us on our journey! I appreciate her knowledgeability & patience. Sedona explained alot about each & every bird we sat with & also let us know about the deposit & cage options. I highly recommend checking this store out! They have a beautiful selection of birds & the store it is super clean & cozy! I honestly wish it was closer to visit more often. Thank you so much for a pleasant experience at exotic Birds Inc. in Webster, NY! 💜

  • Review 7 (2024-06-05 - Rating: 5)

    My experience with Exotic Pet Birds Inc was absolutely wonderful! I chose a baby green Quaker and I received so much support and kindness throughout the next couple of months as he grew! We were encouraged to visit him as often as we wanted, which we did! It created a bond between us and our Quaker, Oliver, that made our homecoming so smooth and fun. After we brought him home I had some questions and even over the phone they took time and care with me and answered all my questions and encouraged me. I couldn’t recommend them highly enough! If we ever decide to add to our bird family It will only be through Exotic Pet Birds!

  • Review 8 (2023-08-09 - Rating: 5)

    This place is awesome!! I adopted a baby Turquoise Green Cheek Conure from here and they were so helpful, answered a million questions without feeling rushed! They are all very knowledgeable and there birds are gorgeous and very healthy! If I could give them 10 stars, I would! If you’re looking for an exotic bird, this is your place to go!!

  • Review 9 (2023-08-09 - Rating: 5)

    If I sat here saying all the good things about Exotic Pet Birds Inc. I would be here all day and this would be a book and not a review lol. To highlight of the best points...-They make you feel like family every time you walk in the door. No matter if your showing up first thing when they open or if your rushing in before they close. They are always nice and willing to help.-They make the experience so personable. They will show you every bird they have if they have to, to find you the perfect fit for you and your family.-They also offer reptiles! They have a special area dedicated to just reptiles! My husband and I being bird and snake people...well this was just the best surprise when we found out that we could also get our reptile supplies when we got our bird food.-The staff is very knowledgeable. After we brought our Sun Conure (Jovi) home, he started to become slightly aggressive toward my husband and I. It got to the point we really didnt want to bring him out of his cage when he was showing his frustrations. We spoke with the staff at Exotic Pet Birds and we found out that our little boy was probably stressed due to it being spring and we had him eating seeds! I guess seeds can cause birds (especially male birds) to become a bit hormonal. We changed his food up with a blend they made special for Jovi from their Make your own food containers and his attitude changed drastically within just a few days!-If you buy your bird from them, you get free grooming and training for your bird! This is especially wonderful if your a first time bird owner and may be a little nervous about taking your new baby home. Knowing that you have a team of experts waiting to answer all of your questions can definitely make the experience less stressful and more fun!-They personally love and care for every bird there! Every time I take Jovi back for his grooming or even just to pick out his new toys, they treat it as it he never left! Everyone enjoys seeing how hes doing and wants to hold him and see him! Its so wonderful to be part of the Exotic Pet Birds Inc. family!The ONLY negative thing about Exotic Pet Birds Inc. is that they are located 2 hours away from me. But they are WORTH the drive! I still drive there once a month to purchase food for all my birds and I take my Jovi there when he needs his grooming or a new toys. The drive seems minimal when your going to place that you know you are welcome and can hang out for a few hours if you want to!Our journey with our Jovi started when he was only a few weeks old and they were so patient with us as we went through different sun conures until we found the perfect one. Jovi is not our first sun conure. We lost our previous Sun, Jasmine, and when we were ready to find another one, Exotic Pet Birds Inc. was only too happy to help us out and so patient with us...even though I was so indecisive! We purchased Jovi and they took good care of him until he was ready to come home. They made sure he was eating good and drinking good before they let him come home. I will say it was hard not being able to bring him home, but we got to visit him whenever we wanted and was still able to bond with him! They even do video visits! Since we live quite a distance and still wanted to see our baby, they did a video visit with us and Jovi!If you made it through this review then you are probably contemplating going to Exotic Pet Birds Inc. for your next feathery friend. All I can say is you will NOT regret it! You will not only find your perfect feathery friend, you will gain a family!

  • Review 10 (2024-10-07 - Rating: 4)

    Place is great as everything you need for bird cages, food , toys and perches ,the things here are pretty pricy. some other smaller perches are 14 dollars and the larger ones are 40 dollars which is slightly more understandable to be more expensive and the toys can be pretty expensive an example there isa foraging toy that made out off a egg cart with stars and colorful peaces of paper and it was around 10 to 14 dollars i do love this place and the animals but it is pricy. this picture shows my bird is happy with the products

  • Review 11 (2023-01-28 - Rating: 5)

    I have been an avid animal lover since I was very. I saw an ad on Craigslist for a hand feeder for raising baby birds. I had no idea I would meet someone who cares about animals as much as I do. Long story short, I ended up working for Exotic Pet Birds! I stayed there because I knew the owner would do whatever was best for the birds in our care no matter how much it cost. The birds well-being was the top priority! And keeping our customers satisfied and happy is a commitment this company will stand by, which is very important to us!After working for six months, I asked the owner if he could find us a baby Congo African Grey. He contacted a few of the breeder he knew and found one! We named her RayRay. RayRay was very well bred. She has the most amazing vocabulary and friendly personality. She goes camping with us 5+times a year in our RV. She adjusts to change with no problem at all. We love the free grooming and behavioral support offered by Exotic Pet Birds Inc incase we ever need them Inc too! A great Clem, bright family run business our community can count on for many years to come.I would highly recommend Exotic Pet Birds to all my friends and family!

  • Review 12 (2024-11-18 - Rating: 5)

    I must say everyone at Exotic Pet Birds is truly amazing. But one really stood out today. Ryan was truly amazing. He really turned a sad and bad time for me into a brighter day. Cant wait till i can bring my quaker home.

  • Review 13 (2024-09-22 - Rating: 5)

    Ryan and the rest of the staff are knowledgeable and friendly. We stopped to look at the snakes and ended up buying a bird. They were up front about the deposit not being refundable and I don’t understand why anyone would expect otherwise. They answered all of our questions and will be our shop of choice for our reptiles and birds!! Thanks!

  • Review 14 (2024-07-31 - Rating: 5)

    Exotic Birds is amazing! We have been taking our love bird there for years for nail trims. If you buy an item for $20 then the trim is free...so food or a toy, or a carry all bird back pack has come in handy! We have now invested in a baby quaker bird. We are encouraged to go as often as we like to bind with baby Coco (which we named). She has a leg band on, under our name. It is so fun to visit and to see her grow. We are encouraged by Jaimee ( one of the owners, who is absolutely amazing) to bring our lovebird, Sunny, as often as we like as well to bond with Coco in a neutral space before we bring Coco home. Since we are purchasing Coco directly from Exotic birds, Coco will have free nail trims and behavioral issue training that may arise will be free for her lifetime. You cant get any better care than at Exotic Pets. They now specialize in reptiles as well. There are many enclosed bonding stations to spend time with a bird which is very special.

  • Review 15 (2023-08-09 - Rating: 5)

    Exotic pet birds is a wonderful place! We brought home our colbalt Quaker Sully almost a year ago! Anytime we go in there they are friendly and helpful! Sometimes we go just to see and are offered to hold almost any bird that’s available and even the reptiles. Such a inviting store to be in

  • Review 16 (2024-10-03 - Rating: 5)

    Exotic Pet Birds is the best! The staff are so kind, helpful and friendly. One of the best parts is how fun and beautiful and fun store is! I would 100% recommend this place to anyone needing supplies or a new pet!

  • Review 17 (2023-01-28 - Rating: 5)

    Here are 2 of my birds from Exotic pet Birds Inc the love bird is named Elmo and the concour green cheek is Zazu. The people there are so friendly! Go stop by and check it out. Ask for Dallas or Ryan!

  • Review 18 (2023-10-29 - Rating: 5)

    All 4 of our birds have come from Exotic Pet Birds. They have been happy, healthy, and well tempered. EPBI supports its owners and birds by providing life time grooming and support for birds purchased from them. The staff is very friendly and knowledgeable and clearly love all the animals there.

  • Review 19 (2023-08-09 - Rating: 5)

    We absolutely love you guys! We came in almost a year ago to pick out our new family member and Brucee is now the perfect addition. The staff is always so helpful and friendly. We always leave with fun goodies and new information. Will keep coming and taking the hour drive to bring Brucee in for her grooming and all of her needs. Thank you!!

  • Review 20 (2023-08-09 - Rating: 5)

    Exotic Pet Birds gave me a space to heal from losing my very best friend (a GCC); helped me care for my other bird and her grief. They allowed me to visit feeling so welcomed time and time again; and then introduced me to Rufio well over a year later, because they knew she was perfect for me. And she is! They assured me I’d know when I was ready, and helped guide me in choosing this gal. My heart is whole again because of the care they provide to both their customers and birds ♥️ we are customers for life!!

  • Review 21 (2023-03-28 - Rating: 5)

    I love the Exotic pet bird store ! there are so many different types of birds to choose from plus awesome fish & reptiles ! whether you are looking for a new friend or just some fun with animals it’s an awesome place to go visit ! the staff is so friendly plus all the birds & other animals are so happy & healthy !

  • Review 22 (2023-08-10 - Rating: 5)

    I went in just to look at the beautiful birds and left the happy owner of one. I was pleasantly surprised at how helpful and nice the staff has been. I love that you can visit as much as you want until your little one is ready to go home.

  • Review 23 (2024-12-09 - Rating: 5)

    They are always so helpful and knowledgeable. They went out of their way to help correct a mistake that I made with an order. The best customer service Ive had in a very long time.

  • Review 24 (2023-08-10 - Rating: 5)

    Forever greatful!!!!! We brought our bird in to have his wings clipped the groomer noticed he seemed off a little wobbly. She called the owner of the store back. He agreed and proceeded to check him further. He immediately got us into a vet to treat Yoda. It was a bacterial infection that we would not have the ability to notice until it was too late. He is being treated now and we hope for a full recovery. Tha kyou thankyou thankyou above and beyond from these amazing people!!!!

  • Review 25 (2024-11-15 - Rating: 5)

    The staff are really knowledgeable about their birds, and they took the time with us to answer our questions. You can feel the passion they have for what they do

  • Review 26 (2023-03-18 - Rating: 5)

    Well in my personal experience I got my first baby hei hei and 2 years later I still got him he is a sun conure very loveable and now Im working on a sister for him her name is Arora and she also Is a sun conure and she also is loveable cant wait to bring her home ♥️

  • Review 27 (2023-08-09 - Rating: 5)

    We bought two parakeets from Exotic Pet Birds Inc. and they were amazing to work with. We drove over an hour to go to their store for our first bird and they were so knowledgeable and helpful, and the bird was hand raised by them clearly with lots of love and care. Then they helped us select a second bird a few months later. Both experiences were great and we will continue to visit them for grooming and all of our bird supplies!

  • Review 28 (2023-06-10 - Rating: 5)

    My family wanted to get a couple of parakeets. We heard great reviews about this place and decided to check it out! We were greeted and helped right away. The place was so cool! So many birds to choose from. I think it was Maddie who helped us (sorry if I’m wrong) she recommended a cockatiel instead because we were looking for a bird to interact with more that likes to be held and played with. We are so glad she recommended that! She found us the perfect bird for our family! All the birds there looked so happy and healthy. They take great care of them and the store. Everything was organized and clean. They were full of knowledge and answered every question I had. My 4 year old even held the bird and fell in love! They were so patient and helpful! The bird came fully vetted, they offer help with after care too. We are just thrilled with the experience!!! We will be back for all of our bird needs

  • Review 29 (2024-06-08 - Rating: 5)

    LOVE LOVE LOVE my quaker, cielo. he is as friendly 2day as the day i brought him home, has never once bitten me. is a true sweetheart. sal went ABOVE & BEYOND for me 2 make sure i was happy. its a shame google wont allow u 2 add pics/video 2 show ur babies off! :)

  • Review 30 (2024-02-10 - Rating: 5)

    The 2 1/2 hours drive was totally with it! We spent several hours with Ryan who was so patient and knowledgeable. He helped us find our new love whos name is pickles (a pantagonian conure) I would recommend this shop to everyone and anyone whos looking to gain some knowledge about birds. Thank you for being so awesome Ryan!!!!

  • Review 31 (2024-09-02 - Rating: 5)

    Just spent many hours here, can’t say enough amazing things about the staff!!!

  • Review 32 (2023-03-26 - Rating: 5)

    I bought my bird at this amazing place. Love taking her there to get groomed and buy her more toys. The staff are amazing. Thank you all!

  • Review 33 (2023-08-09 - Rating: 5)

    These people are the best! Extremely knowledgeable and helpful staff! I’ve gotten 3 birds from there and each one is sweet as can be. They hand feed all of their babies which makes a big difference! Will definitely continue to shop for all my birds needs there!

  • Review 34 (2023-01-28 - Rating: 5)

    I love this place! They have a huge selection of birds and toys. Their birds are healthy and socialized daily by the staff. It’s always busy, but they still find time to answer my questions and make sure my choice is correct when buying accessories for my best-feathered friend. I have had my Bare Eyed purchased from Sal for almost two years, and it’s been two years of fun with her.

  • Review 35 (2023-08-09 - Rating: 5)

    Exotic Pet Birds is by far the best place to go. I went in looking for a bird and the staff is AMAZING!! Very informative and patient with me. I spent over an hour with a Blue Quaker Parrot who I fell in love with and brought him home the same day. Doug is my baby. He’s learning new things every day!!

  • Review 36 (2023-01-27 - Rating: 5)

    Exotic Pet Birds is a wonderful family owned business. We had never owned a bird before. They walked us through every step of the process, from figuring out which type of bird would be a good fit for our family, to how to care for our bird, to how to make our bird the coolest member of our family! You won’t find a more honest, reliable, and caring store around!

  • Review 37 (2023-01-28 - Rating: 5)

    I love this bird store! I am a regular visitor at the store and have a great experience every time I go. Their inventory of toys, cages, bird food and treats is second to none. There is always something new to discover there. The owners and staff are very knowledgeable and I always feel very valued as a customer. I also am very impressed with their interest and active support of avian education. If I could give this store a 10, I would!!

  • Review 38 (2023-10-24 - Rating: 5)

    Great bird supplies and birds of many sorts. We got our little parakeet baby here & we loved that they offer training & grooming. I drive well out of my way to come to this store for my birds food, treats & toys.

  • Review 39 (2024-11-12 - Rating: 5)

    I strongly recommend exotic pets if you are looking for a reptile of any kind. The entire staff there is extremely knowledgeable about reptiles and will provide you with all the information you need to make the best decision for your family. Ryan, Chase, Maddie and Sedona are all very friendly and willing to spend however much time you need to educate yourself and make an informed decision. The after the sale support is exceptional. I purchased a crested gecko for my grandsons. I have called them several times with questions, they are always happy to help and provide me with the information that I need to do what is best for the gecko and blending him into our family.Their variety and selection is second to none.If you want a wonderful experience go to Exotic Pets on Empire Blvd.!!!

  • Review 40 (2024-08-26 - Rating: 5)

    Love it, drive 190 mile round trip once a month to go there for my reptiles needs

  • Review 41 (2023-01-27 - Rating: 5)

    Sal, Jamie and the entire team at Exotic Pet Birds, Inc. go above and beyond to provide customers (and pets!) with the best possible care from start to finish. They do what they love and love what they do and it shows! They run a high quality operation that makes caring for their birds a top priority, they hand feed, acclimate their birds to new owners, socialize before they sell and provide knowledge and care throughout the life of owning your pet. They can answer any questions you may have and will help in any situation they’re able. They even reach out to the community to provide education to school groups by request! Sal and company have supported my classroom and many others in the surrounding area by providing books to students. These generous donations help build a love of learning & reading in students and provide books students can keep to create little libraries of their own at home! Our favorite stories are the ones about the birds in the shop! Truly one of the best local businesses around!

  • Review 42 (2023-08-09 - Rating: 5)

    EPBI has been fantastic to work with as a first time bird owner. The team was incredibly supportive as we were making the decision on what breed would best suit our family. Everyone was able to offer a bit of insight and experience to help guide us. That strong support has also continued after we brought our Sweet Pea home! It’s been amazing working with EPBI and I highly recommend anyone with a bird or considering adding one to your family to check them out!

  • Review 43 (2023-03-28 - Rating: 5)

    Great experience. Got my birds here and not only we have gotten wonderful birds but their care of these birds extends far beyond the sale. It has been over three years since we had our first bird and we are still in contact and they have helped several times to the point of probably saving the life at least of my Quaker.

  • Review 44 (2023-04-27 - Rating: 5)

    I purchased a blue quaker from Jaime and sal 2 years ago, I moved out of state (rural WV) and unfortunately my buddy fell ill while I was out of town. There was no way I was going to a big chain pet store for my new bird. I talked with Maddie on the phone and she was so helpful answering all my questions regarding shipping and what they had in the nursery. When my dad went to see the birds and I was video chatting him the man he worked with was so accommodating and I ended up purchasing the most perfect green cheek. Its so nice going to a store where the workers truly know their stuff and can even play match maker. I will forever recommend and will be returning for future birds.

  • Review 45 (2023-01-25 - Rating: 5)

    I had no idea this place existed until my grandson asked me if there was a place where we could go see some real birds. We were very pleasantly surprised to find not only birds, but tropical fish and snakes and lizards of all kinds! Ryan was extremely nice and gave us a tour and explained everything in detail. Every question my grandson asked he was happy to answer and even let him hold a couple of snakes and a little bird. We will definitely be going back and may even find our next new pet there.

  • Review 46 (2023-04-01 - Rating: 5)

    A great experience! Very helpful and joyful people in there. They have an awesome selection from birds to reptiles, got my crested gecko from here so if your in the market to take home a new healthy pet that’s different from the big box stores or just to go to have fun and check out all the cool animals they have, definitely check them out!

  • Review 47 (2023-08-09 - Rating: 5)

    I have been coming to EPBI for 3 years now. My family and I live over an hour away and when we come we make it a day trip. We bring both of our birds to get groomed and we visit with all of the beautiful birds and leisurely shop around the shop. We enjoy talking with staff because they are always kind and knowledgeable. They always answer all of my questions and help me find what I’m looking for. It’s a relaxing environment where we can explore and have FUN. EPBI is full of beautiful birds and positive vibes. 🙌 I also enjoy the Facebook lives where we are learning about birds. I am constantly learning new stuff because of your live feeds. Thank you and congratulations on all of the wonderful new renovations at the store.

  • Review 48 (2024-03-23 - Rating: 5)

    Hes a wonderful snake. I got a blood Python sweet very hand Dacile. They do great work with all their animals there. And they have a payment plan

  • Review 49 (2023-08-09 - Rating: 5)

    I have nothing but great things to say about Exotic Pet Birds INC. We got our little sun conure after our first one left us. From a few weeks old, we were able to come up from PA to visit, and even video chat when we couldnt make it up here. We got to bond, and watch this little guy get bigger and bigger till he was ready to come home. Such a seamless process. When we are ready for another member of our flock, we are absolutely coming back

  • Review 50 (2023-11-11 - Rating: 5)

    So friendly and affordable. The only place i will go from now on. I can’t fit my birds first trim. I bought them from Petco and thought I bought two girls. Turns out I have a boy and girl. I bought a $5 nest box and done goodies that canceled out the price of the trim. Awesome ppl work here❤️ Clean and well taken care of

  • Review 51 (2023-07-08 - Rating: 5)

    So friendly, i got to hold a bird!! it was amazing and there were many birds!

  • Review 52 (2023-07-04 - Rating: 5)

    I was very impressed with the store and the staff. We traveled from about 3 hours away after reading great reviews. We were not disappointed at all. We visited many baby birds and were given a tour of their entire building. Birds or Reptiles this is the place to go to.

  • Review 53 (2023-08-09 - Rating: 5)

    100% 5 stars their staff are so kind and welcome you right when you walk in the door.They also were extremely helpful with any questions that I had and took extremely great care of their bird none of them were sick and they were all handled so they were very sweet. 10 out of 10 recommend this place if your looking for a bird or food, toys,cages etc.

  • Review 54 (2023-08-14 - Rating: 4)

    Rewriting my opinion after speaking with the owner:He was very kind and apologetic for my bad experience with his store and he seems like he genuinely wants to help change my opinion. I thought this was very nice because businesses are usually either indifferent or defensive about a bad/aggressive review. I still cant give 5/5 yet because there WAS an employee there who treated me like dirt on the phone while I was crying over my new bird dying slowly in my arms (in 2021). And I also care about action over words. But I will give them a second chance.

  • Review 55 (2023-08-09 - Rating: 5)

    THE CUSTOMER SERVICE 🙌🏼 above and beyond. Me and my kids went in there and I made it clear I couldn’t afford one at the time but we love the birds and just came for a visit and this kind lady still took the time to teach us about the birds and let us even hold one 😍🥰 she never rushed us and made us feel like we were family and like we were welcome. When most places would be like okay and walk away once they know you are not buying.

  • Review 56 (2023-08-10 - Rating: 5)

    Very knowledgeable and friendly staff. I purchased my B&G here. They have amazing groomers and Ive boarded him here. They have an awesome selection of toys, cages, food and more!

  • Review 57 (2023-08-09 - Rating: 5)

    I got my green cheek conure Tiki here back in 2018 as my first ever bird. So happy I made the hour and a half drive instead of choosing a generic pet store closer. Everyone at EPBI was incredibly helpful, knowledgeable, and kind along with helping my 19 year old self with the financial aspect as well. I continue to tell everyone I meet who’s even considering a parrot to come here and in the future if I decide to get Tiki a brother/sister I will only ever consider a parrot from EPBI!

  • Review 58 (2023-01-09 - Rating: 5)

    So here is my story. About a year ago, i started my search for a bird. I had my heart set on a yellow napped Amazon parrot. After replying to countless ads, most of which ended up being scams I decided to broaden my search outside of my area. I came across exotic pet birds on Facebook and they were about 300 miles from me.Within a day of following them, they posted a yellow nape Amazon! I thought it was too good to be true. I wrote them and within minutes they wrote me back and scheduled a video call. They wanted to make sure I was a good fit for the parrot which was so important to me to buy from a responsible seller. After dealing with so many scammers my guard was certainly up.Exotic pet birds made me feel comfortable by doing everything with a credit card (not a money transfer), doing a video call and sending me all the DNA and health records for my bird. On top of everything Lori met me half way. On her birthday!! Huge shout out to Lori!I continue to text Lori questions and updated pictures of our new baby! They have been amazing. I only wish I lived closer so I could visit their shop in person.Thank you so much!

  • Review 59 (2023-01-28 - Rating: 5)

    I absolutely love this store!! The fish selection is amazing the prices you can’t beat my girlfriend and I have bought two amazing axolotls from here and they are doing amazing! The fish and live plant prices you can’t beat! The birds are amazing as well the greatest selection I also recently bought a ball python from here the prices and selection are the best around!

  • Review 60 (2023-06-11 - Rating: 5)

    Very helpful staff; Informative regarding supplies, care, as well as their selection of birds and reptiles; Was a wonderful experience being around so many different snakes while being able to personally interact and hold them as well as the young/baby birds

  • Review 61 (2023-03-24 - Rating: 5)

    I love going here! Even though I myself don’t have a bird, they allow you to socialize with some of the babies! It’s always clean and all the animals are very well taken care of. Not to mention, the staff are really nice and knowledgeable.

  • Review 62 (2023-08-10 - Rating: 5)

    These guys are the best I have bought 3 birds from them and they are soo sweet and super loved and hand tame . I ahve used their boarding services multiple times and trust them explicitlyI will buy more birds from them in the futureIf you have questions you can ask you can go in and snuggle birds they also have so many toys and anything you might need

  • Review 63 (2023-07-06 - Rating: 5)

    Such a great experience! Beautiful animals along with a helpful, friendly and educated staff! They have an excellent selection of live animals as well as toys and other supplies. And getting to interact with the animals made my day, I will definitely be back!

  • Review 64 (2023-01-09 - Rating: 5)

    The staff here is incredibly friendly and knowledgeable and will help you find your perfect birdy friend. Their selection of hand-raised birds and toys is unmatched!! You can even stop in to just hang out and socialize with birds 🥰

  • Review 65 (2023-08-09 - Rating: 5)

    We got our male blue quaker Meeko there 5 years ago and the service was great! They let us meet the available birds and the called us a few weeks later with the DNA results.

  • Review 66 (2023-01-28 - Rating: 5)

    Nice re-use of a building, but thats just the cherry on top. Place has all the accoutrements for birdy, as well as some nice animals on offer. Webster is VERY fortunate to have two of the best bird stores around, & this is one of them.

  • Review 67 (2023-08-05 - Rating: 5)

    Great friendly staff. Easy to set up grooming appt for my Green Cheek Conure. Amazing selection of birds, toys, cages, etc.

  • Review 68 (2024-10-20 - Rating: 4)

    Theres a good variety of birds and reptiles here.

  • Review 69 (2023-01-28 - Rating: 5)

    Staff is amazing and so willing to help with any questions. The store is very clean and they show how much care about their birds and other exotics. Great place to bring the family.Incredible store!

  • Review 70 (2023-02-06 - Rating: 5)

    My compliments and appreciation for all of the great help! A special shout-out to Maddie Zelazny for your immeasurable love. passion. experience and knowledge.... for all of the animals in the store...in our circle and any circle that you are a part of! We are all very blessed to have you!

  • Review 71 (2023-05-04 - Rating: 4)

    Great place, nice people. Took good care of my quaker parrot, Toby. While my family and I went a short vacation. This was his second time at there and we will be back in June as well!

  • Review 72 (2024-04-24 - Rating: 5)

    Jason and I were suppose to buy the Jenday they had, but we cant pay him off what we owe on him, Im very hurt I couldnt take home, i dont want to even think of getting an other bird i really felt with Harley he was the one for us it just hurts so much we cant have him, I will always love Harley in my heart

  • Review 73 (2023-01-27 - Rating: 5)

    Welcoming and knowledgeable staff, patient with my questions! Family friendly and birds act very social and happy. We love interacting with the birds in and out of their cages.

  • Review 74 (2023-01-28 - Rating: 5)

    This place should get 10 Stars!Great people to deal with who actually care and love what they do and the animals they work with! Every time I visit I learn something new and always leave with a smile. Can’t wait for my next visit to see who I meet next (bird or reptile) and learn about them.

  • Review 75 (2023-01-28 - Rating: 5)

    Great people and great place, recommend all bird lover to pay a visit! The birds are not only well cared for, but loved. Way better than chain pet shops.

  • Review 76 (2023-08-09 - Rating: 5)

    I live over an hour away and I’m more then willing to make that drive every other month or so to come here. Always very helpful and informative staff. I also always enjoy seeing the new birdies

  • Review 77 (2023-01-27 - Rating: 5)

    We LOVE visiting and shopping at Exotic Pet Bird! All employees are very helpful and knowledgeable. I highly recommend them if you’re shopping for a new friend or supplies!

  • Review 78 (2023-02-10 - Rating: 5)

    Absolutely love this bird store! Staff is super friendly and very helpful. Highly recommend this place to anyone thats looking for a feathery friend!

  • Review 79 (2023-01-23 - Rating: 5)

    All the staff was so helpful. Birds looked well cared for. Free grooming and training for life makes the whole experience awesome.

  • Review 80 (2023-07-07 - Rating: 5)

    I dont think Ive ever seen so many colors one place the bird where awesome and staff was great it was Lots of fun for the whole family!

  • Review 81 (2023-01-30 - Rating: 5)

    Sal and the staff are always amazing! He helped us rehome our parrots and made me feel at ease knowing they were going to fantastic new homes

  • Review 82 (2023-08-09 - Rating: 5)

    Great shop with friendly owners and workers. I had a seamless process purchasing my caique from them and was even able to visit her before she was ready to leave the shop.

  • Review 83 (2023-03-01 - Rating: 5)

    Fantastic staff and great owners! We purchased our blue and gold macaw and turquoise conure here. Just brought blue in to have a couple of his overgrown nails cut back further than I was willing to do on my own. Perfectly done by Ryan(which is who sold us Blue). Sal (owner) is a complete pleasure to just talk to and full of avian knowledge.

  • Review 84 (2024-06-07 - Rating: 5)

    I LOVED MY EXPERIENCE!!!!! i got to hold a little blue bird!!! i named it razzle berry!!

  • Review 85 (2023-04-15 - Rating: 5)

    So many cool birds and all so well taken care of:)

  • Review 86 (2023-08-09 - Rating: 5)

    Best bird store around! Knowledgeable and friendly staff, fair prices, and the sweetest baby birds.

  • Review 87 (2023-01-27 - Rating: 5)

    Beautiful store, fantastic selection of birds. Staff was extremely knowledgeable and friendly. Highly recommend!

  • Review 88 (2023-01-28 - Rating: 5)

    The staff is knowledgeable and just the best !!! Love the birds too !!!

  • Review 89 (2023-03-28 - Rating: 5)

    The people who work here are very knowledgeable and super friendly. I feel comfortable bringing my family and recommending all their services to my friends. Great job!

  • Review 90 (2023-08-10 - Rating: 5)

    Everyone is always so kind & knowledgeable. I dont have a bird yet but when I decide to get one you bet your butt Ill be going to Exotic Pet Birds !!

  • Review 91 (2023-01-22 - Rating: 5)

    The staff here was so patient and knowledgeable. They helped us pick the perfect bird for our family.

  • Review 92 (2024-03-10 - Rating: 5)

    I’ve just got to say this place is amazing. We came to check it out on a whim, and had so much fun. So many beautiful birds, and the staff was so nice and friendly. They allowed us to hold the baby Amazon and I was in love. The gentleman who helped us was so knowledgeable and patient with all of our questions. I can’t wait to come back and hopefully someday add a new member to our family from here 😊

  • Review 93 (2023-08-20 - Rating: 5)

    Very knowledgeable on birds, plays with all the birds daily cant wait till I pick my bird up

  • Review 94 (2024-01-05 - Rating: 5)

    Love this bird store, the birds are great, staff is wonderful and helpful!

  • Review 95 (2023-06-10 - Rating: 5)

    Great selection, knowledgeable and friendly owners and staff. Love this place. Wouldn’t go anywhere else in the Rochester area.

  • Review 96 (2023-07-04 - Rating: 5)

    Great store. Always expanding and changing to exceed their customers needs and expectations. Great knowledgeable friendly staff!

  • Review 97 (2023-05-24 - Rating: 5)

    Amazing place and fantastic staff. And the babiessss 🥹❤️

  • Review 98 (2023-08-09 - Rating: 5)

    Very knowledgeable and helpful staff! Healthy birds, and a big variety of toys, and food!

  • Review 99 (2023-01-09 - Rating: 5)

    Wonderful place love seeing all the birds, reptiles and fish! If you have questions they will always help you!

  • Review 100 (2023-08-10 - Rating: 5)

    Every time I visit the place just gets better and better. It is mind blowing because I leave thinking this is perfect. Then bam they create something even more amazing in the store. I am always so impressed with the staff friendliness and vast knowledge. I have had birds for over 40 years and every time I go I learn something new. I feel like my birds and I are family.This is a fantastic place to visit no matter how far away you live. Want a new feathered companion? Exotic Pet Birds is the place to go.

  • Review 101 (2023-08-09 - Rating: 5)

    The service and one on one with the customer is amazing. I had never been their before and I was greeted and treated so kind. The birds are absolutely beautiful and I just love the sitting room upstairs and I could interact with some of the sweet cuties they have. I cant say enough good things about this place. 💞💞

  • Review 102 (2023-08-27 - Rating: 4)

    Another nice birds place. I just wish if the prices are better displayed.

  • Review 103 (2023-08-10 - Rating: 5)

    Always letting us hold and play with the birds when we ask, great service, and people!!

  • Review 104 (2023-05-02 - Rating: 5)

    Wonderful experience. Very friendly and informative staff. Definitely do stop in for a visit.

  • Review 105 (2023-01-28 - Rating: 5)

    Great customer service! Super knowledgeable and helpful! Helped me find a bird for my brother

  • Review 106 (2023-08-10 - Rating: 5)

    I’ve never been to a pet store with staff who care for their pets as if they are their own children. But also who treat their customers like family. Whether you’re purchasing a bird or simply visiting them, exotic birds welcome you with open arms. The love they pour into their birds really show because the babies are all so gentle and friendly. This is my happy place. If I’m having a bad day I’ll either come visit or watch along on their Facebook live videos and I immediately feel better. I haven’t been able to buy a bird as of yet but when I do I will go to none other than Exotic birds inc and I hope you do to!!

  • Review 107 (2023-08-09 - Rating: 5)

    Love it here, Maddie is the best and my bird loves Ryan

  • Review 108 (2023-08-10 - Rating: 5)

    Great place to check out if you love birds, or have birds!! Very friendly and knowledgeableAlso if youre feeling spontaneous they will even let you meet them!!!

  • Review 109 (2023-05-30 - Rating: 5)

    Every time I come here I feel like home.And love there different cockatiels. I just bought another one because my babies passed away about 4 or 5 months ago. The staff there is totally amazing and so friendly. Ty

  • Review 110 (2023-01-27 - Rating: 5)

    I love this group of people! Outstanding customer service! They made purchasing my beautiful, exotic pet, a smooth and fun experience. No pressure to buy or up selling just honest and caring service.

  • Review 111 (2023-08-09 - Rating: 5)

    Everyone is so friendly and love my bird i porches there

  • Review 112 (2023-01-27 - Rating: 5)

    Great people! Wonderful to work with, will definitely be going back!!

  • Review 113 (2023-07-07 - Rating: 5)

    Amazing service all the time! Very nice selection too :)

  • Review 114 (2024-06-07 - Rating: 5)

    Very friendly very knowledge staff.

  • Review 115 (2023-12-02 - Rating: 5)

    Such a fun time here! Cant wait to return!

  • Review 116 (2023-01-09 - Rating: 5)

    Love love love this store. Never a bad experience. Always a great selection and knowledgeable staff. Highly recommend visiting this store.

  • Review 117 (2023-03-25 - Rating: 5)

    By far my favorite bird shop in the Rochester region. Always clean healthy birds and the staff is amazing.

  • Review 118 (2023-01-28 - Rating: 5)

    Great place! Got my cockatiel here!

  • Review 119 (2023-01-28 - Rating: 5)

    Very nice birds with a wide variety

  • Review 120 (2023-01-14 - Rating: 5)

    Great staff loved the service

  • Review 121 (2025-01-12 - Rating: 5)

    We stopped into the store on a whim and we had the BEST time! Upon walking in, we were greeted by the general manager, Ryan, who gave us an extensive tour of the 7,500-sq.-ft. store. He let us walk around with birds on our shoulders while he spent about half an hour describing the store and what types of animals they have. We didnt purchase anything on this visit but when you get such customized one-on-one treatment by a member of the staff, you can be assured we will be back!

  • Review 122 (2025-01-10 - Rating: 5)

    Exotic Birds came to our school and brought in snakes, birds and an iguana. They were extremely informative and age appropriate! They truly love what they do. The children are still talking about the visit which took place months ago. We are looking forward to having them come back again! We can’t say enough good things about them!

Similar Organizations