White Plains Pet Resort

Photo of White Plains Pet Resort

Located in White Plains, New York

Address: 114 S Kensico Ave, White Plains, NY 10601, United States

Phone: +1 914-997-0600

Rating: 3.9

Categories

  • Pet boarding service
  • Dog trainer
  • Kennel
  • Pet groomer
  • Pet sitter

Photos

Latest Pet Care Services New York

Comments

  • Review 1 (2021-10-27 - Rating: 5)

    Always fantastic service at White Plains Pet Resort! I have brought my dog Shadow to another groomer closer to where I live, but that groomer said he needed to be sedated if he was to come back (he’s not well behaved for grooming).Now I only bring him here to see Natasha or Seckret— they are fantastic with him, and no sedation is required! The cut is always fantastic (exactly how I want it), and all the staff is super friendly and welcoming even when they are clearly busy. They really make you feel like family! I brought my other dog in to play and to get a bath. She had a great time in the large doggie camp. My only complaint— I wish the facility was closer to where I lived so I could bring them every day!

  • Review 2 (2022-09-07 - Rating: 5)

    Great place to board your dog. They have a nice big room for them to play. Grooming services are nice. They always come back smelling nice and well groomed.They do day camp which is nice. Perfect for getting some errands done or going to work.Little inconsistent on pricing. They have prices but it isn’t always what it’s supposed to be. They also could use an upgrade to the webcam for the play room. Pretty blurry.Still my go to for Dog boarding.

  • Review 3 (2017-09-18 - Rating: 5)

    A truly loving and caring staff. Clean and attentive. I traditionally watch live video from wherever i am and are amazed. Thank you for allowing me care free vacations!!!!! Kobee loves his aunts and uncles.

  • Review 4 (2021-06-17 - Rating: 5)

    I was extremely anxious about boarding my cat for the first time. I love my cat SOO much and felt pretty guilty about having to board him while on vacation.Thankfully, my cat seemed to have a great experience here! The jungle room for cats looks like a lovely environment. Also, I had him bathed and his nails trimmed and they did a great job at the grooming!They also sent me cute, high quality pics of him too!Kudos to the whole staff at White Plains Pet Resort! Thanks so much for taking care of him while we were away

  • Review 5 (2017-05-24 - Rating: 5)

    All the staff we encountered were wonderful but Sandra (manager) is a very special person - to us and our dog! She was absolutely fantastic to work with and she went above and beyond to settle our pup (boarding for the first time since leaving a shelter) and helping to calm us as well. She treated our situation with special care and followed up with us after the first day. I cannot find enough words to express how grateful we are for Sandra and her experience, compassion, and obvious love for the animals!!Sandra and Best Friends turned a ruff day into a positive one. We had arranged boarding at our veterinarian but were turned away the morning of dropping off our pup because she was too anxious and they didnt feel she would do well in their hospital-style kennels. Best Friends was recommended for their unique set up with kennels attached to a run and ease of getting the dogs in/out of the kennel without incident. We arrived at BF without a reservation, already late for a flight we would eventually miss, and with an anxious dog that had been through a lot already that morning! Best Friends took the extra time and special care to see to it that we could make boarding work for our dog and still make our weekend plans.After night 1 we received a great report - with photo and email, plus a phone call - to let us know that our sweet and gentle dog was well behaved, happy, and a pleasure to have. It just took a little TLC from Sandra to make all of our day! Thank you!!

  • Review 6 (2017-09-04 - Rating: 5)

    Been leaving my dog there for a few years now. he always comes home happy and seems excited when we bring him. everyone seems to know him and be aware of his personality. Happy that Best Friends is in our neighborhood and so easy to work with. Have been having him groomed there as well. He has been groomed by a few different groomers who always follow our directions and he has always looked adorable.

  • Review 7 (2022-04-19 - Rating: 5)

    I like the people I have met (Tiffany and Michael so far). Our dog is happy and playful when we have picked her up. It is convenient. Cost of services are competitive. The area they keep the animals is clean. So far, so good.

  • Review 8 (2020-03-15 - Rating: 4)

    Everyone was super nice when I got there to drop my puppy off. My puppy is super small and the other dogs in the doggy day camp are much larger. I wish there was more dogs his size but that is obviously not their fault. I want to socialize him so I’ll prob continue to bring him maybe once a week or once every other week. Otherwise the facility is large, does smell like pee a little but that’s expected since it’s a dog facility. Would recommend!

  • Review 9 (2016-05-17 - Rating: 5)

    Weve always had a great experience boarding and grooming our dogs at Best Friends since it opened in the early 1990s. (Were on our 3rd pet now!) The staff has always been attentive and loving to our dogs and the dogs love to be there. Theyve always been excited whenever we pull into the lot and cant wait to see their friends.The grooming has always been done exactly as we specify (Adriana is the best!) The dogs have always been well treated and any skin conditions addressed. Anytime there was a medical or behavior issue that needed to be raised it was noted on the report card. The only negative is the prices are a bit higher than average, but better than some places weve used.

  • Review 10 (2016-11-14 - Rating: 5)

    Staff is always super warm and welcoming when I drop off my dog for day care. They are very transparent with their services allowing you to tour their facilities and you can even watch your dog play as you checkout. Clean facility staffed with kind and knowledgeable people. I never have to worry about leaving my dog there he always seems to never want to leave!

  • Review 11 (2015-05-19 - Rating: 5)

    My dog loves this place. I take her there for a full day of camp once a week (wish she could go more often) and she is always greeted with love. My dog is a little tough and does not take to people easily, but she loves all the staff members at BF White Plains. She enjoys the day with the other dogs, and when I pick her up she is happy and tired, and sleeps really well.When she boards she always gets groomed and comes home smelling like a rose!

  • Review 12 (2016-12-06 - Rating: 4)

    We use Best Friends for both grooming and boarding services. The personnel is always very nice and knowledgeable. They dont try to oversell services and are punctual with promised times. We enjoyed getting a picture of our pet when we were away!

  • Review 13 (2015-09-09 - Rating: 5)

    I am truly happy that I have Best Friends White Plains care for my Lucy. She loves going there so much that she gets nuts in the car when we get close to arriving. Lucy is so happy to be there that she runs off without even saying good bye! The staff is kind, genuine and caring. Im extremely confident leaving our Lucy with them. Its comforting to know she is getting the best care and is being loved when we have to leave her.

  • Review 14 (2016-11-15 - Rating: 5)

    Cant say enough good things. The staff is extremely helpful and understanding, their hours are great, and you can tell they truly care about each and every pet. They are very thorough when a pet needs to stay the night. My dog loves going there.

  • Review 15 (2017-07-06 - Rating: 5)

    I love Best Friends Grooming, I always have a wonderful experience and Rachel is truly the best in getting my pups haircut just right. Always so accommodating to take him on short notice and they call as soon as hes ready to be picked up. Thank you!

  • Review 16 (2018-03-23 - Rating: 5)

    Read second paragraph for the payoff...My dog is ten years old ( howie) and has been at best friends as long as I can remember. I’ve never had an issue with this place. Never in 7 years. If I have a rare issue or complaint, one of the managers is there to listen and see what they can do. They try to make things great, and they help me with special requests ( bring him next door to vet, last minute grooming, notes on feeding and voiding if needed). Love this place.Anecdotal story, my little guy just got diagnosed with lymphoma. The team was genuinely as upset as me, as he is the OG there. Howie went on chemo, and is in remission and is back with his friends. But this is When I brought him back, it was like a party. Mary Beth, the awesome manager, made sure howie was watched carefully, and Stephanie the ASst mgr was in tears seeing him. Kathleen and Sara feed him his meals I prepare and write notes on his day. Sounds amazing , right? Isn’t this what you want in a dog care center??

  • Review 17 (2018-08-06 - Rating: 5)

    Best rates in town! They have us their first timers price which included one day free. All in all best place compared to other boarding facilities because we also got grooming included in the price where others charged a lot more without grooming.

  • Review 18 (2021-08-27 - Rating: 5)

    Karen is the best hairdresser. Everyone is warm and caring . Karen had been doing my hair for 30 years. Have tried others always go back to her. She understands hair

  • Review 19 (2020-11-10 - Rating: 4)

    We have been going to Choice Pet for years. They give us excellent service, have a large inventory, and are responsive to our needs. They are a bit more expensive than the big box pet stores but they will continue to get our business

  • Review 20 (2017-09-10 - Rating: 4)

    The staff was very friendly and knowledgeable, the facility was clean and welcoming, and they treated Tessa with a lot of care and professionalism. We would definitely use Best Friends again.

  • Review 21 (2019-01-23 - Rating: 5)

    Boarded my dog Otis here with Chris and the staff. They did a great job. They treat the pets here very good.I would highly recommend boarding your pet here.

  • Review 22 (2014-11-20 - Rating: 5)

    Little expensive. But young, enthusiastic staff seem to really love dogs. Most of all, our dog seems happy when he comes home.

  • Review 23 (2016-11-20 - Rating: 5)

    Friendly staff, clean place. Jake loves coming here to stay and play with his friends. Smells clean after his bath when we pick him up.

  • Review 24 (2018-07-21 - Rating: 5)

    I can always trust my dog will be safe and happy here. He wags his tail every time we approach here.

  • Review 25 (2018-02-18 - Rating: 5)

    My Frenchie Beauregard starts getting excited when we enter the parking lot...maybe because of how special the staff treats him. Love this place!

  • Review 26 (2016-11-26 - Rating: 5)

    Had my cat shadow groomed there today.. staff was friendly and courteous everything went well... will be going back..

  • Review 27 (2016-08-30 - Rating: 4)

    The staff usually loves the pets its taking care of, but every once in a while theres someone there who doesnt really care and you can tell.

  • Review 28 (2019-08-26 - Rating: 5)

    Great food! Employee (Lou) at Danbury Mall location came around asking how was everything and if we needed anything else...great customer service!

  • Review 29 (2019-06-08 - Rating: 5)

    Always greeted with a smile. Very professional. The facility is clean well kept and well lit

  • Review 30 (2019-01-07 - Rating: 5)

    Love this place. They treat my dog so great. The employees are super nice.

  • Review 31 (2018-06-03 - Rating: 5)

    They LOVE my dog, but biggest clue... my dog LOVES going to doggy daycare😁

  • Review 32 (2016-02-13 - Rating: 5)

    Our dog seems to like it here. We think clean, friendly and caring.

  • Review 33 (2020-08-14 - Rating: 5)

    Excellent team led by a caring manager taking very good care of our dog.

  • Review 34 (2022-04-20 - Rating: 5)

    My dogs love it here and the staff are so great and friendly

  • Review 35 (2021-06-22 - Rating: 5)

    The Black manager is great I dont know his name but always accomodating 🐕

  • Review 36 (2021-05-10 - Rating: 5)

    They are very caring staff and very clean facility. I would definitely recommend them. 😁👍

  • Review 37 (2020-09-07 - Rating: 5)

    Very nice place. My cat smelled great after her bath.

  • Review 38 (2022-01-27 - Rating: 5)

    This was the first time in 12 years that I put my dog in a pet hotel.White Plains Pet Resort made it super easy. I was well informed on the paperwork I needed. I was greeted at the front by dog-loving staff.I like the Pet Cam that I could access at any time.Tyson, my Boston Terrier, also received grooming (bath and nails)Pretty straightforward.Thanks so much!

  • Review 39 (2018-06-11 - Rating: 5)

    The staff is very friendly and attentive and my dog is always excited to go

  • Review 40 (2022-03-13 - Rating: 4)

    I take max there when I go away and have no problem.

  • Review 41 (2018-09-22 - Rating: 4)

    Great for weekdays, only wish they offered day care on weekends!

  • Review 42 (2020-11-13 - Rating: 4)

    Top notch friendly staff clean facilities came home with a happy cat

  • Review 43 (2022-05-17 - Rating: 5)

    We dropped of our dog for the weekend there and the staff was friendly

  • Review 44 (2018-10-17 - Rating: 5)

    I transport a lot of pets here. I hear nothing but good things from clients

  • Review 45 (2016-05-23 - Rating: 5)

    Buddy always gets 5 star service at best friendsrecommend with no hesitation

  • Review 46 (2013-08-15 - Rating: 4)

    The price could be better - for grooming and boarding. But I have a family member who brings her dog there for both reasons, and pooch seems happy more often than not when she returns home. Ive only ever dropped my family members dog off, but each time I do the staff greets the dog and seems to genuinely care for her. Attention to customers is as good an endorsement as I can give of any business. I would board my cat at Best Friends.

  • Review 47 (2019-03-30 - Rating: 4)

    Safe to take your pets. Clean friendly people.

  • Review 48 (2022-10-08 - Rating: 5)

    Sad to say, they just cl8sed.They were great

  • Review 49 (2019-08-01 - Rating: 5)

    Our dog loves to go. Staff is friendly and always happy to see our dog.

  • Review 50 (2015-10-02 - Rating: 5)

    They take such great care of Brady!

  • Review 51 (2016-11-17 - Rating: 5)

    Best Friends is the best! Thats where I find all my friends!

  • Review 52 (2018-04-14 - Rating: 5)

    Wonderful care - highly recommend Adriana.

  • Review 53 (2019-08-10 - Rating: 5)

    Love this place relaxing good service good prices.

  • Review 54 (2021-01-20 - Rating: 5)

    Great staff great place for my Maddy!

  • Review 55 (2015-09-19 - Rating: 5)

    I am glad that they have strict vaccinations policythat was a very unfair 1 star review

  • Review 56 (2020-08-18 - Rating: 5)

    Highly courteous and knowledgeable staff!

  • Review 57 (2022-08-19 - Rating: 5)

    The groomers are great!

  • Review 58 (2018-12-18 - Rating: 5)

    Great place to put up your pets

  • Review 59 (2016-07-07 - Rating: 4)

    Good selection

  • Review 60 (2017-12-28 - Rating: 5)

    Great place

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